topic Re: Contact public mobile in Get Support

Contact public mobile

shabanaraja15 — Wed, 05 Jan 2022 08:19:58 GMT

Is there anyway to get a phone number to speak to someone to get help? I have money in my account but the auto pay did not go through... I do not have service since Saturday and I tried reaching out to someone but no help! If anyone has a number, please help...thanks!

Re: Contact public mobile

Anonymous — Mon, 11 Feb 2019 14:48:00 GMT

@shabanaraja15- There is no phone number for customer service for Public Mobile. All support is done through this forum, or by private message with the moderator team.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

That said, you could try to report your phone as lost, wait a few minutes, then report it as found (in your self serve portal). Then restart your phone. This might reset things for you.

Re: Contact public mobile

ShawnC13 — Mon, 11 Feb 2019 14:49:15 GMT

@shabanaraja15 wrote:
Is there anyway to get a phone number to speak to someone to get help? I have money in my account but the auto pay did not go through... I do not have service since Saturday and I tried reaching out to someone but no help! If anyone has a number, please help...thanks!

Sorry to hear about your issues. Unfortunately there is no number to call and contact someone, this is an online only customer service model. It sounds like you have tried to contact the mods but I will include a link to do that just in case you haven't. It can be upto 48 hours for a response.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Contact public mobile

Carld123 — Mon, 11 Feb 2019 14:50:15 GMT

@shabanaraja15 wrote:
Is there anyway to get a phone number to speak to someone to get help? I have money in my account but the auto pay did not go through... I do not have service since Saturday and I tried reaching out to someone but no help! If anyone has a number, please help...thanks!

@shabanaraja15

There is no voice support..only option is a private message to a moderator...have you tried doing a payment yourself?

Re: Contact public mobile

Alex888 — Mon, 11 Feb 2019 15:04:16 GMT

If there is enough money in your account then you will need to contact a moderator. If you need to add more money to the account you can go to www.recharge.com and buy a payment voucher, then call 611 and get the voucher added to your account.

Re: Contact public mobile

shabanaraja15 — Mon, 11 Feb 2019 15:05:18 GMT

Thank you, but I am locked out of my account... and I did reach out to a mediator and they sent me a message with 2 options...one providing my login info, which i do not have...the 2nd, putting in my phone number to which they would text me a number to authenticate..my service is not working I tried several times putting my number in but I am not receiving a text...feeling very stuck right now:(

Re: Contact public mobile

shabanaraja15 — Mon, 11 Feb 2019 15:06:34 GMT

Thanks! I have reached out to them but still not resolved...:(

Re: Contact public mobile

stonechucker — Mon, 11 Feb 2019 15:20:59 GMT

@shabanaraja15, please send another message to the Moderator_Team, explaining you can not do either of the options suggested for verification as you have no access to either. Mention that you've already received their request for verification.

If you've done this already, you'll need to continue to wait.

Re: Contact public mobile

CS_Agent — Mon, 11 Feb 2019 15:44:56 GMT

Hi @shabanaraja15,

We've replied to your message! Please check your inbox.

Thank you,

Syed

Re: Contact public mobile

shabanaraja15 — Mon, 11 Feb 2019 15:50:14 GMT

I have replied and provided you the answers to verify myself

Re: Contact public mobile

krazykiwi — Mon, 11 Feb 2019 16:16:36 GMT

@slash407 wrote:
u can only contect the mods through the forum, unless u have a legacy plan

I think you intended to say via Private Message. "through the forum" suggest that posting here is the only way to contact them.

Re: Contact public mobile

krazykiwi — Mon, 11 Feb 2019 16:19:48 GMT

@shabanaraja15 wrote:
I have replied and provided you the answers to verify myself

Unfortunately after you have replied you will need to wait again for them to respond. As mentioned, you can buy a voucher and deposit into your account by calling 611. This will at least get your service operating again and you can sort out autopay without the urgency.

Re: Contact public mobile

Gregmt — Mon, 11 Feb 2019 21:22:37 GMT

Is there an option to "renew" or "re-activate your current plan"? If so give this a try as there may have been a glitch in the system when payment was to be deducted for your plan. Don't worry if you have to add money to your account . What money is showing in your account to will stay there for next month plan payment.

Cheers .

Re: Contact public mobile

Nao123 — Wed, 13 Feb 2019 18:40:38 GMT

Hi,

I am trying to access to my account, but i keep having this message: Sorry, you've been locked out. Please contact Public Mobile for help.

can you please help me, i need to make a payment with a new CC.

thanks

Re: Contact public mobile

Murco — Wed, 13 Feb 2019 18:42:11 GMT

Send the mods a message. They can reset it.

private message.

Re: Contact public mobile

Lieux — Wed, 13 Feb 2019 18:44:38 GMT

Did you try to click forget your password first?? @Nao123 And for the moderator here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened...you will wait few hours upto 2 days...

Re: Contact public mobile

dna2016 — Thu, 21 Feb 2019 14:12:39 GMT

@shabanaraja15, as everyone already mentioned, PM does not have an actual phone number. They don't have a call centre environment, everything is through this forum via messaging a MOD, or you can try and select the bot (forgot the name they gave it), at the bottom right hand part of your screen, you'll see the bubble with the question mark. Click on that to see if your concern can be answered through that. However, since it's service related I'm sure this will need to be handled by a MOD.

I guess the pros and cons of offering discounts and savings for customers, gotta give up something to get something, in this case, immediate service (or at least within the hour).

Re: Contact public mobile

Merlinsmom — Sun, 02 Jun 2019 13:04:49 GMT

I accidentally topped up my account for 270.00. I was hoping to start a new plan with more data and was told after I topped up the account, that I would lose the money I just paid to renew last week. I would like my 270.00 back. I am on auto pay. Thx for help

Re: Contact public mobile

Lieux — Sun, 02 Jun 2019 13:08:00 GMT

@Merlinsmom wrote:
I accidentally topped up my account for 270.00. I was hoping to start a new plan with more data and was told after I topped up the account, that I would lose the money I just paid to renew last week. I would like my 270.00 back. I am on auto pay. Thx for help

The only way to fix that is to ask the moderator for help here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 waiting time is few hours to 2 days. And don't worry the money will stay in your account and your plan will renew each 30 days with it first.

Re: Contact public mobile

Triguy — Sun, 02 Jun 2019 13:08:39 GMT

PM accounts are prepaid so there is no guarantee that you would get a refund but try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437