topic Re: Top up in Get Support

Top up

Pj_95332 — Wed, 05 Jan 2022 08:19:49 GMT

I'm trying to top up using a British bank card and it won't work can someone help please

Re: Top up

xCameron94x — Wed, 27 Sep 2017 15:48:56 GMT

To my knowledge, i dont think foregin (non-canadian cards) are accepted. If they are, your billing information needs to exactly match any statement that you receive.

You can try buying a PM vouhcer near your location (gas stations, Canadian tire) for the time being. It can be updated in real time and put into your account automatically

Re: Top up

Taekgun — Wed, 27 Sep 2017 15:57:11 GMT

When you say "British Bank Card" do you mean your attempting to transfer funds from an account or is it a 'Visa Debit card'?

You can send a PM to @CS_Agent to ask if there is a way to complete such a transaction but I think that you need to use a credit card or buy some vouchers in order to complete a transaction. Can someone with experience with this weigh in?

EDIT: I just confirmed in self-serve, the only two options you have to make a payment are...

... so I highly doubt there is a way to transfer funds from a UK account into your PM. Hope this clears that up for you.

Re: Top up

xCameron94x — Wed, 27 Sep 2017 15:55:30 GMT

@Taekgun wrote:
When you say "British Bank Card" do you mean your attempting to transfer funds from an account or is it a 'Visa Debit card'?

You can send a PM to @CS_Agent to ask if there is a way to complete such a transaction but I think that you need to use a credit card or buy some vouchers in order to complete a transaction. Can someone with experience with this weigh in?

Its most likely a bank card from Britian/U.K. But PM for some reason doesn't accept non-Canadian cards (at least last time i checked), So the poster would have to buy a PM voucher in order to put funds into the account if that is the case.

Re: Top up

ShawnC13 — Wed, 27 Sep 2017 15:57:51 GMT

@Pj_95332, Only Canadian Credit cards are accepted if you are trying to pay with a Credit Card

Re: Top up

Acekiller — Wed, 27 Sep 2017 18:47:07 GMT

The easiest thing to do is probaby try to get payment voucher at Canadian Tire or at certain gas stations. They should take foreign credit cards.

Re: Top up

Mary_M — Wed, 27 Sep 2017 18:53:36 GMT

Hello community!

To shine some light on the matter - we don't accept any CC's other than Canadian issued credit cards. Unfortunately, a British bank/CC will not work.

As mentioned above, you can always find locations that sell vouchers with the help of this link 🙂

Cheers,

Mary