topic Re: My data is not working in Get Support

My data is not working

rumblefish — Wed, 05 Jan 2022 08:19:44 GMT

Can somebody please help me my data is not working on my nexus samsung just got the phone talk and text is working but not my data

Re: My data is not working

xCameron94x — Wed, 27 Sep 2017 12:13:11 GMT

When did you join pm? Can you log into self serve and check if you have any data left?

On the main page on self serve under "my plan And add ons" you should be able to see data usage. If you do not see any data there, it means you have used up all of your data. If you do see data usage there, you may need to check the APN settings

Re: My data is not working

torontokris — Wed, 27 Sep 2017 12:59:15 GMT

Check your APN settings (esp if its an unlocked phone from another carrier/country)

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: My data is not working

ShawnC13 — Wed, 27 Sep 2017 14:06:54 GMT

@rumblefish, if you are new and your old provider was freedom you may need to do a network reset or even a factory reset to get your data working

Re: My data is not working

rumblefish — Wed, 27 Sep 2017 16:26:17 GMT

Thanks Shawn I’ll try that