topic Re: Cannot Send Text Messages in Get Support

Re: Cannot Send Text Messages

Norodaigh — Wed, 05 Jan 2022 08:19:44 GMT

@CS_Agent

I cannot stand text messages and renewed my plan about 4 days ago.

It keeps saying message not sent try again. They only send when i reset my phone.

Re: Cannot Send Text Messages

stonechucker — Mon, 11 Feb 2019 01:43:29 GMT

@Norodaigh, what plan are you on? When you say it works when you reset your phone, what makes it so?

is your plan listed as active in My Account? Do your other plan features work?

Re: Cannot Send Text Messages

Norodaigh — Mon, 11 Feb 2019 02:32:31 GMT

I figured it out, they wont send when I have wifi on....

Re: Cannot Send Text Messages

krazykiwi — Mon, 11 Feb 2019 02:34:53 GMT

@Norodaigh wrote:
I figured it out, they wont send when I have wifi on....

Thats weird, what kind of phone do you have?

Re: Cannot Send Text Messages

Norodaigh — Mon, 11 Feb 2019 02:41:32 GMT

LG G5

Re: Cannot Send Text Messages

Norodaigh — Mon, 11 Feb 2019 03:00:24 GMT

@CS_Agent

Never mind the messages wont send even with the Wi-Fi off!

Re: Cannot Send Text Messages

krazykiwi — Mon, 11 Feb 2019 03:05:05 GMT

@Norodaigh wrote:
@CS_Agent

Never mind the messages wont send even with the Wi-Fi off!

So is anything working, calls in/out, text in/out and data if you have it?

What does your self serve account say for status?

Re: Cannot Send Text Messages

fanfan — Mon, 11 Feb 2019 03:21:50 GMT

Is it regular text msg or picture msg. Maybe you can check your apn and mms settings. For android phones on Public Mobile they should be :

Name: Public Mobile mms only

APN: sp.mb.com

Proxy: Not set - leave blank

Port: Not set - leave blank

Username: Not set - leave blank

Password: Not set - leave blank

Server: Not set - leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: mms

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Cannot Send Text Messages

Anonymous — Mon, 11 Feb 2019 04:26:42 GMT

@Norodaigh wrote:
LG G5

And what plan are you on?

If the $10 plan, even though you say you just renewed, there's still a possibility that you've used all your allotted texts.

Re: Cannot Send Text Messages

Norodaigh — Mon, 11 Feb 2019 10:29:16 GMT

I am on a 45 dollar plan.

I can still call and receive calls when wifi is on but not text messages.

All messaging settings are fine.

Re: Cannot Send Text Messages

Dankaroo — Mon, 11 Feb 2019 16:06:53 GMT

@Norodaigh wrote:
I am on a 45 dollar plan.

I can still call and receive calls when wifi is on but not text messages.

All messaging settings are fine.

When wifi is on!?

What is working when wifi is off?

Re: Cannot Send Text Messages

srlawren — Mon, 11 Feb 2019 17:19:59 GMT

@Norodaigh wrote:
LG G5

@Norodaigh Android phones can spontaneously develop weird texting issues after a period of time. Some things you could try:

1) Clear the cache on the app you use for texting (https://www.verizonwireless.com/support/knowledge-base-203965/)

2) Clear your system cache (https://support.t-mobile.com/docs/DOC-30660)

3) Try a network reset (https://www.verizonwireless.com/support/knowledge-base-204094/)

4) Try a different texting app if none of the above works. If you're using LG's app right now, I recommend trying Google's Messages app (https://play.google.com/store/apps/details?id=com.google.android.apps.messaging). It's free, works well, and if PM ever gets RCS support, this app is ready for it. If you're already using Messages or want to try something different, Textra SMS (https://play.google.com/store/apps/details?id=com.textra) is very popular, as is Chomp SMS (https://play.google.com/store/apps/details?id=com.p1.chompsms). Both have lot of customization and so on.

As odd as it sounds, changing texting app really sometimes seems to be necessary and works.

EDIT: fixed broken links

Re: Cannot Send Text Messages

Arman — Sat, 04 May 2019 12:53:47 GMT

my phone has exact setting and I still cannot send message

Re: Cannot Send Text Messages

JHC — Sat, 04 May 2019 12:56:47 GMT

Yes, this is because unfortunately it's not something that you can fix. It's an issue with the service provided by the company. We have to wait until the service is restored. Or move to another service providor - something I am now seriously considering