topic Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET in Get Support

Cannot Access Self-Serve Account

shabanaraja15 — Wed, 05 Jan 2022 08:19:38 GMT

I am having the same problem. I cannot access my account from the time I have switched over. My credit card info changed and I am unable to update it so I have been purchasing vouchers from esso, and now there is a credit in the account but my service is not working, I have no access to my account, I am blocked and when I try to reset, It will not go further than the first step.

😞

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

Lieux — Sun, 10 Feb 2019 18:01:52 GMT

Hello @shabanaraja15

It will be easier to see your message in a new topic...

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

Lieux — Sun, 10 Feb 2019 18:04:03 GMT

And for help with your account blocked... @shabanaraja15 you will need the moderator...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened...wait few hours upto 2 days...be patient you will have help from them!!!

Re: Cannot Access Self-Serve Account

computergeek541 — Sun, 10 Feb 2019 23:10:17 GMT

@shabanaraja15 wrote:
I am having the same problem. I cannot access my account from the time I have switched over. My credit card info changed and I am unable to update it so I have been purchasing vouchers from esso, and now there is a credit in the account but my service is not working, I have no access to my account, I am blocked and when I try to reset, It will not go further than the first step.
😞

@shabanaraja15, I've moved your comments/questions to the Self Serve category. You'll probably get more responses here.

Since the password reset feature is not working, I suggest contacting moderators, as previously suggested.

Re: Cannot Access Self-Serve Account

shabanaraja15 — Sun, 10 Feb 2019 23:31:20 GMT

there are 2 options...one to sign in, which i am unable to and second is to put my number in and it would text me a code to enter which i did 3 times but i am not getting a code texted to me, maybe because my service is not working. This is really frustrating....after all this hassle, i am going to start looking for other service provider...that will be 4 accounts that will be switching