topic Help needed!!! Replacing a credit card in Get Support

Help needed!!! Replacing a credit card

teresalynn72 — Wed, 05 Jan 2022 08:19:21 GMT

I have registered auto pay and my credit card was expired recently. The auto charge did not go through. I tried to use three different credit cards to replace the old one but the system did not go through. I had to purchase voucher which cost $6 extra activation fee. Please give me instruction how to update credit card information.

Thank you!

Re: Help needed!!! Replacing a credit card

Someone_here — Tue, 26 Sep 2017 05:24:54 GMT

For the credit card, make sure to enter your name and address exactly as they appear on your credit card statement. Try without appartment number.

For the voucher, no worries about the extra $6 you paid, it will stay in your available funds until next billing cycle (there shouldn't be any activation fee).

Re: Help needed!!! Replacing a credit card

mimmo — Tue, 26 Sep 2017 05:27:13 GMT

also ou can try leavng out thelast digit of teh postal code.

if you try the same credit card too many times it might get locked and then you will need mods to unblock it.

Re: Help needed!!! Replacing a credit card

teresalynn72 — Thu, 28 Sep 2017 04:19:23 GMT

Thanks for your response.

I have tried different credit cards and it did not work out.

Plus it seemed that the incentive of $2 per month for auto payment sign-up is not eligible.

Thank you!

Re: Help needed!!! Replacing a credit card

Someone_here — Thu, 28 Sep 2017 04:42:26 GMT

Once you'll be able to add a credit card, you'll get your $2 reward... But I don't know what to tell you about how to achieve it now...

Re: Help needed!!! Replacing a credit card

teresalynn72 — Thu, 28 Sep 2017 04:57:51 GMT

Thanks for your message.

I once again checked my transaction history and the auto payment incentive has been included. Sorry for my mistake.

However, when I tried to replace my credit card info, I wasn't able to make it through. I am sure my credit card works well. How can the system accept the new info? If it doesn't work, I will face the same problem when next payment due.

Please advise.

Thank you!

Re: Help needed!!! Replacing a credit card

teresalynn72 — Thu, 05 Oct 2017 18:21:55 GMT

Thanks for your response.

I tried exactly what you said however I could not register my credit card. I contacted bank and my card works perfectly. I finally tried to click "remove the credit card" and there pops up a message saying it may lead to removing my autopay set up. I am confused and don't know how to update the information.

I understand that you are very kind to help out. However, I believe it is a REAL person to help me out!!! I feel frustrated as I am cooperating to update my card info for next payment, but the system did not work!!! Please tell me where I can find the REAL person to solve the problem.

Anyways, I am appreciated for your time and help!

Re: Help needed!!! Replacing a credit card

teresalynn72 — Thu, 05 Oct 2017 18:23:23 GMT

Thanks for your response.

Anyways, I am appreciated for your time and help!

Re: Help needed!!! Replacing a credit card

Luddite — Thu, 05 Oct 2017 19:02:46 GMT

Do try removing your credit card and then adding again. You will not lose the autopay reward.

If it fails again click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

Re: Help needed!!! Replacing a credit card

teresalynn72 — Thu, 05 Oct 2017 19:15:27 GMT

Great! I will try.

Thank you very much!