topic Re: New activation in Get Support

New activation

amanda2019 — Wed, 05 Jan 2022 08:19:21 GMT

Trying to activate a new phone have followed all the steps I think and it does not seem to be working. Does anyone know how to get this set up properly

(moved to Getting Started category by computergeek541)

Re: New activation

krazykiwi — Sat, 09 Feb 2019 23:04:56 GMT

@amanda2019 wrote:
Trying to activate a new phone have followed all the steps I think and it does not seem to be working. Does anyone know how to get this set up properly

(moved to Getting Started category by computergeek541)

Hi and welcome.

Can you give more information, does anything work?

What does it show in settings for network?

Does your phone reconize the sim?

Re: New activation

computergeek541 — Sat, 09 Feb 2019 23:05:19 GMT

@amanda2019 wrote:
Trying to activate a new phone have followed all the steps I think and it does not seem to be working. Does anyone know how to get this set up properly

(moved to Getting Started category by computergeek541)

@amanda2019 I've moved your message here so that it can getting better exposure and you can get more responses from others. The Lounge category is mostly for topics that don't relate to the Public Mobile service.

You can always try a different browser. How far did you get into the process?

If you've actually gotten to the point of entering payment information, the activation system sometimes has a bad habbit of charging for the plan but then not actually activating the service. Sometimes, the system will even mark the sim card as already used.

If you never got to entering payment information, that won't be an issue. As I said, I would try again later, or try a different browser.

If by chance the activation server says that your sim card has already been used, or if it has already charged you for service that you're not yet receiving, you'll have to contact the moderators.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation

amanda2019 — Sat, 09 Feb 2019 23:05:55 GMT

I am able to make outbound calls and outbound texts but not able to receive and the text doesnt go through to the other person but does say it is sent

Re: New activation

krazykiwi — Sat, 09 Feb 2019 23:07:03 GMT

@amanda2019 wrote:
I am able to make outbound calls and outbound texts but not able to receive and the text doesnt go through to the other person but does say it is sent

Did you port in a number from another carrier?

Re: New activation

amanda2019 — Sat, 09 Feb 2019 23:07:48 GMT

No it is a brand new number

Re: New activation

krazykiwi — Sat, 09 Feb 2019 23:08:28 GMT

@amanda2019 wrote:
No it is a brand new number

Good, did you get your self serve account all set up?

Does it show active?

Re: New activation

mimmo — Sat, 09 Feb 2019 23:10:52 GMT

Answered above while typing.

Edit

I wonder if lost stolen trick could do anything (no harm in trying) else since it's a new number then mods might need to look into it.

Re: New activation

amanda2019 — Sat, 09 Feb 2019 23:09:26 GMT

Yes everything seems active. We even set it up with the KIosk when we bought the SIM

Re: New activation

krazykiwi — Sat, 09 Feb 2019 23:10:31 GMT

@amanda2019 wrote:
Yes everything seems active. We even set it up with the KIosk when we bought the SIM

So you are logged into your self serve account? Not the community where we are now?

Re: New activation

amanda2019 — Sat, 09 Feb 2019 23:12:15 GMT

Yes I have both going

Re: New activation

krazykiwi — Sat, 09 Feb 2019 23:13:03 GMT

@amanda2019 wrote:
Yes I have both going

Ok if it says active then try this,

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Re: New activation

computergeek541 — Sat, 09 Feb 2019 23:15:01 GMT

@amanda2019 wrote:
I am able to make outbound calls and outbound texts but not able to receive and the text doesnt go through to the other person but does say it is sent

Oh, alright. When you saying "trying to activate", that sounded as if you haven't activated yet.

Re: New activation

krazykiwi — Sat, 09 Feb 2019 23:13:38 GMT

They said earlier it was a new number.

Re: New activation

amanda2019 — Sat, 09 Feb 2019 23:15:20 GMT

Yes we have and it says its active status. But it wont send messages or receive them and it sends the message on the phone but the other person never receives it

Re: New activation

mimmo — Sat, 09 Feb 2019 23:15:22 GMT

@amanda2019 try the list stolen trick as mentioned above if that does nothing message the mods to investigate.

Re: New activation

computergeek541 — Sat, 09 Feb 2019 23:15:34 GMT

@krazykiwi wrote:
They said earlier it was a new number.

You're right. I didn't see that message from about 5 minutes ago.

Re: New activation

krazykiwi — Sat, 09 Feb 2019 23:16:13 GMT

@amanda2019 wrote:
Yes we have and it says its active status. But it wont send messages or receive them and it sends the message on the phone but the other person never receives it

Try my suggestion in my last post.

Re: New activation

Anonymous — Sat, 09 Feb 2019 23:17:58 GMT

iphone? imessage?

Re: New activation

krazykiwi — Sat, 09 Feb 2019 23:48:24 GMT

@Anonymous wrote:
iphone? imessage?

Maybe. I was trying to get the quick fixes done first.

@amanda2019 this really only needs to be a couple minutes, if it hasn't wworked than there are other things to try. Let us know how you are making out.