topic Re: Data not working. in Get Support

Data not working.

isabellelabelle — Wed, 05 Jan 2022 08:18:54 GMT

Hello everyone hope you are all doing well.

This my first day and it's not starting well. I have 8gb with my plan and i try to use some data

It's telling me that i'm off line. Not sure what to do to make it work.

I'm this close to go back with virgin.

Re: Data not working.

sheytoon — Sat, 09 Feb 2019 14:03:00 GMT

What phone are you using? Can you check your APN settings to make sure it's configured correctly?

Here are the settings for modern Android phones:

Settings > Network & Internet > Mobile Network > Advanced > Access Point Names

Name: Can be anything you like

APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

You can see some example screenshots here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-look-right/td-p/28050

Re: Data not working.

mh1983 — Sat, 09 Feb 2019 13:25:56 GMT

Sorry to hear you're off to a rocky start. Hopefully what people post here will provide a clue as to what's going on. But as the previous poster said, the more information you can provide the better.

Are you on the $50 plan? Wondering if talk and text are working. Also, which phone do you have? Dumb question, but is it unlocked? Did you check the IMEI number to make sure it works on the PM network?

Let us know more info so we can help.

Re: Data not working.

Lieux — Sat, 09 Feb 2019 17:10:05 GMT

Don't give up @isabellelabelle it's not unusual...and good news it,s easy to fix it...with a little patience...and you will keep your money in your pocket

Re: Data not working.

Alex888 — Sat, 09 Feb 2019 13:55:41 GMT

Have you checked to make sure you have data enabled? Many people disable it completely to prevent accidental charges.

Re: Data not working.

hairbag1 — Sat, 09 Feb 2019 14:14:48 GMT

@isabellelabelle wrote:
Hello everyone hope you are all doing well.

This my first day and it's not starting well. I have 8gb with my plan and i try to use some data
It's telling me that i'm off line. Not sure what to do to make it work.
I'm this close to go back with virgin.

@isabellelabelle...are the other features of your plan working. Are you able to send recieve calls and texts ? Are you using a new phone or did you bring it over from a previous cell provider. Hang in there...don't give up yet.

Re: Data not working.

Dankaroo — Sat, 09 Feb 2019 16:33:02 GMT

@sheytoon wrote:
What phone are you using? Can you check your APN settings to make sure it's configured correctly?

Here are the settings for modern Android phones:

Settings > Network & Internet > Mobile Network > Advanced > Access Point Names

Name: Can be anything you like
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

You can see some example screenshots here:
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-look-right/td-p/28050

One other relevant setting to correct is network operator similarly located in sim/network settings. If you still have virgin network selected manually there's your problem. Set it to automatic.

Re: Data not working.

srlawren — Sat, 09 Feb 2019 17:07:40 GMT

@isabellelabelle you've gotten a number of helpful hints already. Some phones require special steps to get working, so if you're still out of luck, please let us know the brand and model of your phone. Some older iPhones require a workaround to set the APN, for example. Most Asus models seem to require manual APN entry, based on the info that @sheytoon provided above. And many LG models require either a network reset (try that first) or even a full factory reset (back up anything you want to keep first, this will wipe your phone back to out of the box configuration) whenever you change providers. There may be other quirky models too, but please let us know what you're working with and we can try to point you in the right direction.

Re: Data not working.

isabellelabelle — Sat, 09 Feb 2019 21:45:37 GMT

hey yes everything is working just data is not. I got a new phone number.

Re: Data not working.

Anonymous — Sat, 09 Feb 2019 21:49:17 GMT

@isabellelabelle wrote:
hey yes everything is working just data is not. I got a new phone number.

Well...did you try any of the suggestions above?

Edit: So like data mode on, apn settings, what exact make/model do you have?

Re: Data not working.

isabellelabelle — Sat, 09 Feb 2019 21:51:02 GMT

Holly jesus..im sooo not a tch kinda gal..lol

I have a s3 ( please dont judge me).

im gonna try to figure things out with this info.

Re: Data not working.

Anonymous — Sat, 09 Feb 2019 21:56:05 GMT

@isabellelabelle wrote:
Holly jesus..im sooo not a tch kinda gal..lol
I have a s3 ( please dont judge me).
im gonna try to figure things out with this info.

Well...this is a little more of a hands-on kinda place. Unlike the more expensive full-service kinds of places.

Have a go with the suggestions and ask more questions.

Re: Data not working.

isabellelabelle — Sat, 09 Feb 2019 22:03:02 GMT

ok so thanks for your reply.

when i try to change the APN type its only giving me 3 options.

either..

internet+mms

internet

mms

what do i do??

Re: Data not working.

sheytoon — Sat, 09 Feb 2019 22:03:49 GMT

Internet + MMS

Re: Data not working.

Sharry19 — Sat, 09 Feb 2019 22:05:19 GMT

@isabellelabelle Please make sure your data is enabled from the phone. Your phone should be unlocked.

If after trying everything please send private message to this link @CS_Agent your issue will get fixed.

Good thing about PM is your issue will get fixed

*** Please note: I am not a Moderator ***

Re: Data not working.

isabellelabelle — Sat, 09 Feb 2019 22:06:59 GMT

oh nooo...its not working.. i want to cry guys..

Re: Data not working.

isabellelabelle — Sat, 09 Feb 2019 22:09:40 GMT

ok my friend..thanks so much for your help..i think im gonna have to that cause im stuck.

Re: Data not working.

Anonymous — Sat, 09 Feb 2019 22:10:21 GMT

@isabellelabelle wrote:
oh nooo...its not working.. i want to cry guys..

So you have a Samsung Galaxy S3. What exact sub-model is it? More info on that please.

Re: Data not working.

isabellelabelle — Sat, 09 Feb 2019 22:14:59 GMT

thanks for your reply.

how can i know that?

Re: Data not working.

Anonymous — Sat, 09 Feb 2019 22:17:17 GMT

@isabellelabelle wrote:
thanks for your reply.
how can i know that?

On a sticker somewhere? Battery compartment? Maybe down in some About phone menu item somewhere. I'm not too up on Android.

I'm just trying to see if your phone is compatible with data frequencies here.

Maybe another way is...did you bring this phone from another provider and if so which one?