topic Re: Trouble activating new SIM in Get Support

Trouble activating new SIM

fromrachel — Wed, 05 Jan 2022 08:18:31 GMT

I just signed up for Public Mobile and recieved a text that says:

"Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to publicmobile.ca, click Contact Us and complete the SIM & Activation online form. Thanks."

I believe this is because I attempted to port my old number over from Rogers and this port was unsucessful. Can someone please help me complete that process? Thanks!

Re: Trouble activating new SIM

CS_Agent — Fri, 08 Feb 2019 18:52:08 GMT

Hey @fromrachel

This certainly does mean an issue occurred with your port, so for us to fix it, please send us a private message.

A few factors you can include are your Rogers account number, PIN and IMEI.

Also, please make sure your line with Rogers is still active.

Best regards,

Ashley

Re: Trouble activating new SIM

Lieux — Fri, 08 Feb 2019 19:01:28 GMT

Very quick Ashley!!!!