topic Re: Issue Activating New Account in Get Support

Issue Activating New Account

maxximus — Wed, 05 Jan 2022 08:18:01 GMT

I tried activating my new sim but I received the following issue after I submitted the order:

6. Transaction Summary

Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience.

Thanks for submitting your activation request. Your request has been processed. Full details are below.

Re: Issue Activating New Account

neatooo — Fri, 22 Sep 2017 15:07:43 GMT

Please contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Contacting mods (details):
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

How to send a private message:
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Issue Activating New Account

maxximus — Fri, 22 Sep 2017 15:37:44 GMT

Thanks, I have submitted the pm to the mods

Re: Issue Activating New Account

neatooo — Fri, 22 Sep 2017 15:50:24 GMT

no problem, hopefully it is resolved for you soon

Re: Issue Activating New Account

casperr — Fri, 22 Sep 2017 20:30:06 GMT

I run into the same issue porting a chatr wireless account. Sent a PM to the mod

Issue Activating New Account

ntatheodore — Wed, 18 Oct 2017 00:22:23 GMT

1) Money to get refund

Can you please to recover the money i lost. I am asking if you can help me to recover the money for the date:

10/16/17 = $ 23.73

10/13/17 = $126.00

10/05/17 = $ 23.73

9/25/17 = $ 23.73

-------------------

$ 196.46

Total $ 196.46 took from my Capitalone Mastercard ending with XXXX.

And

10/12/17= $ 126.00

--------------------

$ 252.00

We were trying to activate account and transfert 780-XXX-XXXX(Christa Nxxxxxxx) and 780-xxx-xxxx(Jean-Marie Nxxxxxxx) no success.

Total $252 took from my Debit Visa ending with 4xxx, with account number ending with xx.

2) I am paying for :

- Myself Theodore Nxxxxxxxxxxx, phone number 519-xxxxxxxx

- My wife Christine Nxxxxxxxx, phone number 226-xxxxxxxx

- My son TheryJordy Nxxxxxxx, phone number 226-xxxxxxxx

3) Proof is attached to this message

Thank you for your help.

Re: Issue Activating New Account

srlawren — Wed, 18 Oct 2017 00:23:20 GMT

@ntatheodore you posted a great deal of personal information, which is against community standards. This is a public community, and everyone can see it, including Google search engine. [EDIT: I just had to RE-edit your message, to remove the hyperlinked phone numbers as well, since clicking on them still showed your phone numbers and provided a real easy way for anyone to call you with a click.]

To get help, you need to provide all that information by PRIVATE message, to the moderator team. You can do that by clicking on this link. They should be able to help you.

I might also suggest you remove the credit card statement images--they don't strictly speaking show any personal info, but do share your spending habits with the world. I leave that part up to you.