topic Re: Invalid Sim Card. I made a mistake in Get Support

Invalid Sim Card. I made a mistake

hogujak — Wed, 05 Jan 2022 08:17:29 GMT

Hi I bought two sim cards today. One for me one for my wife

I used Sim #1 to create my account. And I thought I could add Sim # 2 in the same account so I went to "plan and add-ons" and "Change sim Card" and punched in Sim #2 to add my wife's number to my account. I thought that's how I add second number in one account.

Later I found out that I can use only one number for one account.

Now Sim #2 works fine with my account but Sim#1 is deactivated I think.

I can't use Sim#1 to create my wife's account.

Is there any way that I can still use sim#1 to create my wife's account?

Re: Invalid Sim Card. I made a mistake

Lieux — Thu, 07 Feb 2019 14:23:04 GMT

I think you will need the help fo the moderator to fix that... @hogujak

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened...they will help you...wait few hours up to 2 days...

EDITED....If @stonechucker said that it's irreversible..so it is...

Re: Invalid Sim Card. I made a mistake

stonechucker — Thu, 07 Feb 2019 14:21:24 GMT

@hogujak, you have now lost the use of SIM number 1. You will need to get a new one.

You will need to activate a new sim for your wife's phone under a fully new account with a different email address than your account. Accounts are unique to an email address, 1 sim per account.

There is nothing that can be done otherwise.

Re: Invalid Sim Card. I made a mistake

stonechucker — Thu, 07 Feb 2019 14:23:24 GMT

@Lieux, there is nothing the Moderator_Team can do to resolve this, other than providing the information I have just given in my response.

SIMs are only usable once, and when a sim card is changed on the account, the old sim is rendered inactive, and can not be reactivated.

Re: Invalid Sim Card. I made a mistake

Lieux — Thu, 07 Feb 2019 14:27:54 GMT

Ok thanks @stonechucker i have edited my message!!! sorry for you @hogujak...