topic Re: Error with plan in Get Support

Error with plan

Baconator — Wed, 05 Jan 2022 08:17:25 GMT

My long distance suddenly stopped working and so I go to check out my plan details and Everytime I click on it, it says

Oh no!

It looks like something went wrong, but don't panic

Log out and then log back in again to continue

And it just keeps doing this so I am unable to veiw why my phone plan suddenly changed when I haven't been on it since I made it and have paid it always on autopay

Re: Error with plan

hairbag1 — Thu, 07 Feb 2019 04:16:22 GMT

What date is your account payment due ?

Re: Error with plan

RobertQc — Thu, 07 Feb 2019 04:24:39 GMT

@Baconator wrote:
My long distance suddenly stopped working and so I go to check out my plan details and Everytime I click on it, it says
Oh no!
It looks like something went wrong, but don't panic
Log out and then log back in again to continue

And it just keeps doing this so I am unable to veiw why my phone plan suddenly changed when I haven't been on it since I made it and have paid it always on autopay

@BaconatorTry another browser / in private browsing mode or try again in an hour. Self-serve has issues sometimes.

Can you give more details? Long distance stopped working? As in you cant call out of province? (EDIT OR CANADA IF YOU HAVE CANADA WIDE) Or your long distance add-on ran out? Are you rother services working? Can you call normally or text or use data?

Re: Error with plan

Anonymous — Thu, 07 Feb 2019 04:27:38 GMT

@Baconator

What plan are you on?

You can also use the 611 service to get some information about your account and any add-on usage.

Re: Error with plan

RobertQc — Thu, 07 Feb 2019 04:29:12 GMT

@Baconator wrote:
My long distance suddenly stopped working

@BaconatorIf its JUST long distance, You might find that adding a ”1” to the beginning of your phone call dial might solve the issue. You may also find that to be just a standard warning, does the call connect after the message? What exactly does the message say? If after you get into your account and confirm everything is as it should your account may have a provisioning issues where the database of included calling numbers got corrupted.

Re: Error with plan

Anonymous — Thu, 07 Feb 2019 04:34:52 GMT

@Baconator

Yeah I just had a look and the self-serve is in another one of its moods.

Have a "look" at 611 if you need some information otherwise I guess you'll have to wait for it to wake up.

Re: Error with plan

computergeek541 — Thu, 07 Feb 2019 04:35:21 GMT

@Baconator wrote:
My long distance suddenly stopped working and so I go to check out my plan details and Everytime I click on it, it says
Oh no!
It looks like something went wrong, but don't panic
Log out and then log back in again to continue

When you try to make one of these calls, does it say a message such as "long distance charges may apply" or something more like "talk not included in your plan"?

As for the plan details, I find it does this on a regular basis. The plan details will probably fix itself i you try again at another time.