topic Re: Can send but not receive text messages in Get Support

Can send but not receive text messages

dehrlich — Wed, 05 Jan 2022 08:17:23 GMT

Hi there,

As of around 6pm this evening I can send but not receive text messages. I have tried all manner of hardware and reconnection fixes. I read a thread on the community indicating that this issue could be caused by an expiring US Roaming addon. Coincidentally, mine expired this evening. Can someone help with this?

Thanks!

I read somewhere that I'm supposed to tag the moderation team if this requires their attention... does this work? @CS_Agent

Re: Can send but not receive text messages

makkahn28 — Thu, 21 Sep 2017 00:57:18 GMT

Yes. That will suffice

Re: Can send but not receive text messages

will13am — Thu, 21 Sep 2017 01:11:22 GMT

Private messaging is needed so the moderator team can get the account information so they know what account to work on.

Re: Can send but not receive text messages

Luddite — Thu, 21 Sep 2017 01:19:52 GMT

This is easier : click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

Re: Can send but not receive text messages

srlawren — Thu, 21 Sep 2017 01:29:12 GMT

@dehrlich or, wait 12-24 hours and it should resolve itself. Try rebooting in the morning and re-testing, and if still not working, do that again around 6pm

Re: Can send but not receive text messages

wendigo — Thu, 21 Sep 2017 01:38:44 GMT

ask mod to port it for you. for mine, it took 1 hour.

Re: Can send but not receive text messages

dehrlich — Thu, 21 Sep 2017 13:38:10 GMT

@srlawren wrote:
@dehrlich or, wait 12-24 hours and it should resolve itself. Try rebooting in the morning and re-testing, and if still not working, do that again around 6pm

This seemed to work. I can receive messages now. Thanks.

Re: Can send but not receive text messages

Michael77 — Thu, 21 Sep 2017 13:52:35 GMT

@srlawren wrote:
@dehrlich or, wait 12-24 hours and it should resolve itself. Try rebooting in the morning and re-testing, and if still not working, do that again around 6pm

@srlawren to the rescue. 🙂

Re: Can send but not receive text messages

srlawren — Thu, 21 Sep 2017 15:17:12 GMT

@Michael77 more like "patience to the rescue" 🙂 but thanks anyway!

@dehrlich glad to hear it's working now. cheers!

Re: Can send but not receive text messages

celery — Thu, 21 Sep 2017 17:07:07 GMT

I'm actually in the same situation. My US data plan doesn't expire until tomorrow. I'm back home now but I'm unable to receive incoming SMS messages. I have tried rebooting my phone but no success so far.

Hoping someone from @CS_Agent will see this and be able to help me out.

Re: Can send but not receive text messages

srlawren — Thu, 21 Sep 2017 18:21:49 GMT

@celery send the moderator team a private message using this link. Include your phone number and a description of the issue, ask them to push the message center number to your phone.

Re: Can send but not receive text messages

celery — Thu, 21 Sep 2017 18:35:01 GMT

Thanks for the advice. I have sent a message as you suggested, waiting to hear back.

Re: Can send but not receive text messages

celery — Thu, 21 Sep 2017 23:07:04 GMT

Mod team was able to push something to my phone which fixed everything. Appreciate the help!

Re: Can send but not receive text messages

srlawren — Thu, 21 Sep 2017 23:09:32 GMT

@celery the message center number, yep. 🙂 Glad to hear it's all working now!