topic Re: Cannot access account online! in Get Support

Cannot access account online!

Pocky — Wed, 05 Jan 2022 08:17:13 GMT

Hello,

I have gone through the process of authentication, replied to a MOD through the email they sent, and still have heard nothing about making a new password so that I can access my account. It has been a week or so since authenticating. How long do you usually have to wait? I only have 1 message in my private mail on the community site. It was the one from the MOD to authenticate myself. No other notifications. If anyone can help, it would be appreciated!

Re: Cannot access account online!

popping — Wed, 06 Feb 2019 20:33:33 GMT

@Pocky wrote:
Hello,

I have gone through the process of authentication, replied to a MOD through the email they sent, and still have heard nothing about making a new password so that I can access my account. It has been a week or so since authenticating. How long do you usually have to wait? I only have 1 message in my private mail on the community site. It was the one from the MOD to authenticate myself. No other notifications. If anyone can help, it would be appreciated!

After waiting 1 week, you should send a private message to moderator again.

Re: Cannot access account online!

RobertQc — Wed, 06 Feb 2019 20:34:16 GMT

@Pocky wrote:
Hello,

I have gone through the process of authentication, replied to a MOD through the email they sent, and still have heard nothing about making a new password so that I can access my account. It has been a week or so since authenticating. How long do you usually have to wait? I only have 1 message in my private mail on the community site. It was the one from the MOD to authenticate myself. No other notifications. If anyone can help, it would be appreciated!

@PockySend another message. That is too long to wait.

@CS_AgentDid something go wrong here?

Re: Cannot access account online!

Pocky — Wed, 06 Feb 2019 20:39:05 GMT

I can message him again, however, I noticed there is no “reply” button on the message he sent me when I view it on my community account. I will have to reply to him through the email that was sent to me ( which I have already, last week) Should I do this again? I just do not want to do anything wrong. I am a newbie, and I would really like to be able to access my account again:) Thank you!

Re: Cannot access account online!

Anonymous — Wed, 06 Feb 2019 20:41:56 GMT

@Pocky wrote:
I can message him again, however, I noticed there is no “reply” button on the message he sent me when I view it on my community account. I will have to reply to him through the email that was sent to me ( which I have already, last week) Should I do this again? I just do not want to do anything wrong. I am a newbie, and I would really like to be able to access my account again:) Thank you!

The email is only a form of notification letting you know you got a private message. You need to communicate through the community private message system.

Re: Cannot access account online!

popping — Wed, 06 Feb 2019 20:54:38 GMT

@Pocky wrote:
I can message him again, however, I noticed there is no “reply” button on the message he sent me when I view it on my community account. I will have to reply to him through the email that was sent to me ( which I have already, last week) Should I do this again? I just do not want to do anything wrong. I am a newbie, and I would really like to be able to access my account again:) Thank you!

If you click on the title of private message you received from the moderator, you will be in a new page to reply that message.

Re: Cannot access account online!

RobertQc — Wed, 06 Feb 2019 21:12:34 GMT

@PockyOr just use this link

Click this to send them a message.