topic Existing customers: Updating plan process in Get Support

Existing customers: Updating plan process

thomasn83 — Wed, 05 Jan 2022 08:17:09 GMT

Hi folks,

I just attempted an adjustment to my existing plan to one of the newly posted ones! Just wanted to confirm that since I chose to switch over on my renewal date AND I have auto pay turned on, it will just automatically take the funds at that time?

A buddy of mine mentioned needing to take off autopay and topping up, so I wanted to double check.

Also if you haven't already looked, there are some great 9GB + 3 bonus plans at the moment if you choose to go province wide! Only $141 for 90 days!

Re: Existing customers: Updating plan process

MoreYummy — Wed, 20 Sep 2017 04:41:45 GMT

Just leave the autopay option on, so you will get the $2/30 days credit.

since you chose the renewal date change option, you will have the new plan that date.

Re: Existing customers: Updating plan process

will13am — Wed, 20 Sep 2017 11:26:16 GMT

@thomasn83, you have it right. By future dating a plan change, this adds one extra step to the renewal process. The system will change plans and then debit the payment card in that order at renewal time.

Re: Existing customers: Updating plan process

mimmo — Wed, 20 Sep 2017 15:31:05 GMT

Just to be on the safe side i would take a screen shot of your futuredated plan. just incase the system goes into tilt mode on renewal. PM is slowley fixing some bugs but i ocassionally hear of renewals not going properly (not renewing, or keeping old plan)

Re: Existing customers: Updating plan process

wendigo — Thu, 21 Sep 2017 01:37:52 GMT

agree