topic Re: Cannot access account in Get Support

Cannot access account

gcollingwood — Wed, 05 Jan 2022 08:16:54 GMT

Hi there,

It seems that I cannot recall my password, and am now locked out of my account. When I answer the security question to retrieve the password via email, I get an error message. Is there any way for me to access my account?

Thanks for your help.

Re: Cannot access account

popping — Wed, 06 Feb 2019 18:06:10 GMT

@gcollingwood wrote:
Hi there,

It seems that I cannot recall my password, and am now locked out of my account. When I answer the security question to retrieve the password via email, I get an error message. Is there any way for me to access my account?

Thanks for your help.

Try the password reset line on the login page.

If it fails again, send a private message to moderator for help. Moderator wait time is up to 48 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot access account

ShawnC13 — Wed, 06 Feb 2019 18:05:54 GMT

@gcollingwood wrote:
Hi there,

It seems that I cannot recall my password, and am now locked out of my account. When I answer the security question to retrieve the password via email, I get an error message. Is there any way for me to access my account?

Thanks for your help.

This sounds like you will need the assistance of the moderators.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Cannot access account

RobertQc — Wed, 06 Feb 2019 18:06:39 GMT

@gcollingwood wrote:
Hi there,

It seems that I cannot recall my password, and am now locked out of my account. When I answer the security question to retrieve the password via email, I get an error message. Is there any way for me to access my account?

Thanks for your help.

@gcollingwoodContact the mods Click this to send them a message.

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR by dialing 611 from your phone (More information, please see the How Can I Pay For My Service? article).