topic Re: reactivated plan, no service in Get Support

reactivated plan, no service

tyrannosaurus — Wed, 05 Jan 2022 08:16:24 GMT

title

how long until my service gets put back on, if ever?

Re: reactivated plan, no service

Lieux — Tue, 05 Feb 2019 23:51:47 GMT

@tyrannosaurus

We need more information to help you...what happened???

Re: reactivated plan, no service

tyrannosaurus — Tue, 05 Feb 2019 23:56:33 GMT

it is what it is.

i re-activated my plan by topping up, and still have no service after a couple hours.

Re: reactivated plan, no service

Alex888 — Wed, 06 Feb 2019 00:00:45 GMT

It usually takes a few hours for payments to go through. Check if the money has been taken from your account and if your account status had been changed to Active.

Try adding $1 more to your account and restarting your phone.

Re: reactivated plan, no service

popping — Tue, 05 Feb 2019 23:58:47 GMT

@tyrannosaurus wrote:
title

how long until my service gets put back on, if ever?

What is your plan?

How much did you paid to reactivate your plan?

Is your account status active or suspended on your overview page?

How much is the amount of available fund on your overview page?

Re: reactivated plan, no service

tyrannosaurus — Wed, 06 Feb 2019 00:04:51 GMT

once i topped up, the money was immediately spent and it went through.

i looked at my DATA and it said my plan was active.

i already did a reset.

Re: reactivated plan, no service

popping — Wed, 06 Feb 2019 00:07:55 GMT

@tyrannosaurus wrote:
once i topped up, the money was immediately spent and it went through.
i looked at my DATA and it said my plan was active.
i already did a reset.

Can you call or text out?

If not, try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

Re: reactivated plan, no service

Lieux — Wed, 06 Feb 2019 00:08:33 GMT

You can write a message to the moderator if anything helped...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@tyrannosaurus and you will need to wait few hours to 2 days for a reply...be patient they will help you..

Re: reactivated plan, no service

tyrannosaurus — Wed, 06 Feb 2019 00:22:12 GMT

that solution did not work.

i guess it is up to the moderators.

thank you anyways, but re-topping up your account after a de-activation and then re-activation should always work. i'm surprised there is no immediate switch to "service on" to this effect.

Re: reactivated plan, no service

Luddite — Wed, 06 Feb 2019 01:03:38 GMT

@tyrannosaurus wrote:
that solution did not work.
i guess it is up to the moderators.

thank you anyways, but re-topping up your account after a de-activation and then re-activation should always work. i'm surprised there is no immediate switch to "service on" to this effect.

Yes it should.

Re: reactivated plan, no service

CS_Agent — Wed, 06 Feb 2019 16:01:04 GMT

Hi @tyrannosaurus

WeMVe replied to your message, please check your inbox 🙂

Thank you

Syed