topic I forgot username and password in Get Support

I forgot username and password

Ijeoma1965 — Wed, 05 Jan 2022 08:16:21 GMT

I need to know my account number

Re: I forgot username and password

Lieux — Tue, 05 Feb 2019 23:01:05 GMT

Hello @Ijeoma1965

You will need the help of the moderator...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened...you need to wait few hours or up to 2 days...they will answer you and help!!!

Re: I forgot username and password

SD08 — Tue, 05 Feb 2019 23:03:10 GMT

Your username is the email address you signed up with. Try entering that into the "Forgot Password" tool. If that doesn't work then you'll need to contact the Moderator Team by private message.

Re: I forgot username and password

computergeek541 — Tue, 05 Feb 2019 23:08:15 GMT

@Ijeoma1965 wrote:
I need to know my account number

If it's the Community username and password that you've forgotten, the Public Mobile account number is listed within your Public Mobile self-serve account. You can access this by going to https://selfserve.publicmobile.ca/

The account number is also in the activation/welcome e-mail message from Public Mobile. It will be in the to/from header, the account number being shown where you name would normally be in the "to" field.

Re: I forgot username and password

corinabosch — Fri, 26 Feb 2021 16:34:49 GMT

I have forgot my password. Clearly I didn’t get to do the security question because it asks for my dads year of birth and I enter it and it’s not correct!! Need help and no where I can talk to a live agent to help me. The chat agent is useless!!!

Re: I forgot username and password

JK8 — Fri, 26 Feb 2021 16:37:11 GMT

@corinabosch wrote:
I have forgot my password. Clearly I didn’t get to do the security question because it asks for my dads year of birth and I enter it and it’s not correct!! Need help and no where I can talk to a live agent to help me. The chat agent is useless!!!

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I forgot username and password

Triguy — Fri, 26 Feb 2021 16:38:25 GMT

@corinabosch

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.