topic Re: Cellular Network Not Available in Get Support

Cellular Network Not Available

bziegler — Wed, 05 Jan 2022 08:16:15 GMT

I've been with Public for a while, no change in phones just the plan recently.

I'm getting this error when trying to make calls and my texting doesn't work.

Please help?!

Re: Cellular Network Not Available

bziegler — Tue, 05 Feb 2019 19:56:03 GMT

@Moderator_Team

Re: Cellular Network Not Available

stonechucker — Tue, 05 Feb 2019 19:59:09 GMT

@bziegler, what plan did you change too? Did you use the plan builder and maybe miss an option or two, or did you pick a data only ready-made plan?

Re: Cellular Network Not Available

bziegler — Tue, 05 Feb 2019 19:59:41 GMT

a ready made plan

Re: Cellular Network Not Available

bziegler — Tue, 05 Feb 2019 20:01:22 GMT

It says...
This plan includes:

8.5GB at 3G Speed

Unlimited International Text

Unlimited Talk to Canada and the US

Re: Cellular Network Not Available

stonechucker — Tue, 05 Feb 2019 20:04:08 GMT

Great, that definitely has text and voice,

Have you attempted to power off, and turn it back on? As strange as it sounds, this fixes a lot of issues.

Is your plan listed as active in self-serve (MyAccount)?

Re: Cellular Network Not Available

bziegler — Tue, 05 Feb 2019 20:05:31 GMT

thanks! I actually just pulled my sim card out and put it back in!

Re: Cellular Network Not Available

will13am — Tue, 05 Feb 2019 20:05:42 GMT

@bziegler, when you look at the notification area on your phone, do you see a cellular connection with signal strength bars? You might have to go into the network settings and do a manual search for mobile networks or ideally select the auto connection feature.

Re: Cellular Network Not Available

stonechucker — Tue, 05 Feb 2019 20:08:08 GMT

@bziegler, great news! Essentially the same step. Glad you're back and working.