topic Re: Locked Out Of My Account Pls Help in Get Support

Locked Out Of My Account Pls Help

PrashanthanE — Wed, 05 Jan 2022 08:16:04 GMT

Hi all,

I have 2 PM accounts, one for my mom and one for my brother. both have autopay set up. Today my mother is unable to make calls even though her bill should have been paid for automatically from my credit card. when i tried logging in I got the security question wrong too many times, and the account is disabled. I believe I have the correct answer now, can someone please help me?

Re: Locked Out Of My Account Pls Help

mimmo — Tue, 05 Feb 2019 17:05:43 GMT

I think you have to wait an hour or so. if not only the mods can help.

If you have access to the phone you could try buying a voucher from recharge.com and loading the voucher by dialing 611

Re: Locked Out Of My Account Pls Help

PrashanthanE — Tue, 05 Feb 2019 17:05:52 GMT

Hey. Ah okay I will wait. And I know I can just pay it , but I also want to figure out why auto pay did not work

Re: Locked Out Of My Account Pls Help

PrashanthanE — Tue, 05 Feb 2019 17:17:28 GMT

Nvm im in again