topic Re: Still not receiving incoming texts! in Get Support

Still not receiving incoming texts!

smcfarlane — Wed, 05 Jan 2022 08:15:43 GMT

I have never been able to recieve text?

Account reset and phone power cycled.

Re: Still not receiving incoming texts!

RobertQc — Tue, 05 Feb 2019 00:10:48 GMT

@smcfarlane wrote:
I have never been able to recieve text?
Account reset and phone power cycled.

@smcfarlaneDid you respond here to the moderator team's private message? https://productioncommunity.publicmobile.ca/t5/Getting-Started/I-am-not-getting-all-my-inbound-text-messages-Please-help/m-p/321361#M59048 Was it the moderator team that reset your account?

You never responsed to my questions to your first post.

@RobertQc wrote:

Although as this is your first post, there may be other reasons this is happening, have you tried your sim in a different phone? Is it only certain people where this happen? If you can provide some more details we can try to see if there is a local way to fix it as 99/100 times its not the network and its your phone/messenging app

Re: Still not receiving incoming texts!

Alex888 — Tue, 05 Feb 2019 00:15:38 GMT

You may have an incomplete port, did you recently port your number from another provider?

Re: Still not receiving incoming texts!

smcfarlane — Tue, 05 Feb 2019 00:56:35 GMT

Yes Mod reset but still no incoming texts!

Re: Still not receiving incoming texts!

smcfarlane — Tue, 05 Feb 2019 00:58:56 GMT

Was not a port. The account is from pril of last year.

Re: Still not receiving incoming texts!

Murco — Tue, 05 Feb 2019 01:20:44 GMT

Can you try a different SIM card?