topic Re: Add on not working in Get Support

Add on not working

lalas — Wed, 05 Jan 2022 08:15:40 GMT

I have the 20 dollar unlimited text and add 200 minutes of talk as add on but it is not working

Re: Add on not working

RobertQc — Mon, 04 Feb 2019 23:05:57 GMT

@lalas wrote:
I have the 20 dollar unlimited text and add 200 minutes of talk as add on but it is not working

@lalasYou need talk in your base plan, to use a talk add-on.

When you spend $20 in the plan builder for unlimited text only, you can't add talk by means of add-on. I know its silly but thats the rules.

(5) Add-Ons are only available for use with an active plan. Long Distance Add-Ons require a monthly talk feature on the rate plan.

Re: Add on not working

lalas — Mon, 04 Feb 2019 23:05:21 GMT

But i paid for it. How do i get a refund

Re: Add on not working

stonechucker — Mon, 04 Feb 2019 23:07:01 GMT

@lalas wrote:
I have the 20 dollar unlimited text and add 200 minutes of talk as add on but it is not working

@lalas, the unlimited txt has no calling features. You will need to change your plan if you wish calling. The addons for voice calls is only usable with a base calling plan.

Re: Add on not working

lalas — Mon, 04 Feb 2019 23:07:56 GMT

Why would the system allow that option if i cant use it ..thats not right.

Re: Add on not working

RobertQc — Mon, 04 Feb 2019 23:07:58 GMT

@lalas wrote:
But i paid for it. How do i get a refund

@lalasThe only way you can get a refund is to contact the moderator team. Click this to send them a message.

You may want to consider switching to the $10 limited plan for 50min/50texts then using a free 3rd party messenger program. Then you can use the add-on and cut your bill in half.

Or spend $5 more per month, get unlimited provincial talk in the plan and use the 200 min for outside province/long distance

Re: Add on not working

lalas — Mon, 04 Feb 2019 23:21:46 GMT

Is there a plan for unlimited text and pay as you use mins where i purchase lets say 250 minutes

Re: Add on not working

RobertQc — Mon, 04 Feb 2019 23:25:46 GMT

@lalas wrote:
Is there a plan for unlimited text and pay as you use mins where i purchase lets say 250 minutes

@lalasNot at public mobile. Public mobile is the most expensive provider in Canada to provide a base plan that includes unlimited texting plan. This has been discussed and brought up many times

See this post by me complaining about this issue.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Public-mobile-not-competitive-for-text/m-p/311216

Re: Add on not working

lalas — Mon, 04 Feb 2019 23:26:51 GMT

I think your right .koodo has unlimited text for 15 bucks with 10 percwnt if u do auto topup ..u can add 250 mins for 20 bucks for emergencies. So they are way cheaper.

If i do jot get the service i expect and a refund will stop using them i guess

Re: Add on not working

computergeek541 — Mon, 04 Feb 2019 23:28:34 GMT

@lalas wrote:
Why would the system allow that option if i cant use it ..thats not right.

This one of the many strange quirks of the Public Mobile system, but you're right. In my opinion, the self-serve system shouldn't allow you to purcahse it.

Re: Add on not working

RobertQc — Mon, 04 Feb 2019 23:55:04 GMT

@lalas wrote:
I think your right .koodo has unlimited text for 15 bucks with 10 percwnt if u do auto topup ..u can add 250 mins for 20 bucks for emergencies. So they are way cheaper.
If i do jot get the service i expect and a refund will stop using them i guess

@lalasRight, sad for me to say but public mobile is not only not competitive, they are the absolute highest priced. I have lost countless referral opportunities due to this. It would be too bad to lose another customer, @Brooke_C are we ever going to see an unlimited text plan, that allows add-on minutes for under $25? Competitive response time?

$15 unlimited sms + 50 minutes?

$15 unlimited sms + 5 minutes provincial calling?

$15 unlimited sms + 0 minutes but allow add-on LD minutes?

There is this sweet spot right between $10 and $15 begging to exist.