topic Re: Help!! No incoming calls ☹ in Get Support

Help!! No incoming calls ☹

Chantelleop — Wed, 05 Jan 2022 08:15:36 GMT

I can't receive calls but outgoing calls are working fine. I keep missing my clients calls.

Re: Help!! No incoming calls ☹

Luddite — Fri, 15 Sep 2017 21:38:39 GMT

If you are transferring your phone number from another carrier, try your old SIM it is likely still active. This is normal behaviour until the transfer is complete. Do not close your old account; that will happen automatically.

If your port-in of a cell number has stalled more than 3 hours you will need moderator assistance. If so, send a private message to the moderator team with your phone number and an explanation. Include the following info:

PM SIM card number
old carrier account number, exactly as shown on your bill.
old carrier phone number
the name, exactly as shown on your bill
an Alternate Phone Number; someone else’s, not your own

Re: Help!! No incoming calls ☹

srlawren — Fri, 15 Sep 2017 22:44:45 GMT

@Chantelleop further to @Luddite's reply: are you a new customer that just ported in a phone number from another carrier, or have you been with Public Mobile for some time and are not receiving some/all incoming calls? If you're a new customer, please see Luddite's reply.

If instead you're an existing customer:

- are you in an area that has good signal strength?

- are you receiving some calls but not all? Or do all go right to your voicemail?

- have you rebooted your phone recently? if not, please try it and let us know if that changes anything?

- do you sometimes see "NO SERVICE" or "EMERGENCY CALLS ONLY" or your phone?

- what is the brand and model number of your phone, and your operating system version?