topic Re: How long does porting over take? in Get Support

How long does porting over take?

Chantelleop — Wed, 05 Jan 2022 08:15:32 GMT

I'm coming from Virgin Mobile and I've been waiting for about half an hour. I know with most other providers it's either instant or takes up to an hour. What does Public state as a reasonable amount of time to be waiting.

Re: How long does porting over take?

imm1304 — Fri, 15 Sep 2017 20:24:37 GMT

Hi @Chantelleop!

Welcome to Public Mobile!

It takes from about half hour upto couple of hours. Most frequently in my experience, it takes about 20 to 40 minutes.

You can reboot and try calling your number from another phone. It may be working already now.

Re: How long does porting over take?

mhaider — Fri, 15 Sep 2017 20:36:42 GMT

For me it was done within 5 minutes, the only reason why there might be a delay would be if there was an issue matching the account on Virgin side with yours. If it takes any longer contact the @CS_Agent to look into it and they should be able to resolve it asap.

Re: How long does porting over take?

Chantelleop — Fri, 15 Sep 2017 21:17:27 GMT

Thank you. So that worked but now I only can make outgoing calls no incoming.

Re: How long does porting over take?

NDesai — Fri, 15 Sep 2017 21:24:35 GMT

@Chantelleop wrote:
Thank you. So that worked but now I only can make outgoing calls no incoming.

That's a normal behaviour when porting processes. Wait a few hours and then you will get a text stating your port is complete. Power cycle your device and then check if everything is working. If not, you can reach out to the Moderator_Team and they will fix it if there is any problems.

Re: How long does porting over take?

mimmo — Fri, 15 Sep 2017 22:14:30 GMT

Put your old sim in. It should still get calls. Or if have a spare phone use both sims.

Contact mods if nothing happens after 2-3 hours include all relevant info sim number old account name and number and phone number and email used to sign up

Re: How long does porting over take?

Smellyk — Sat, 16 Sep 2017 05:53:10 GMT

Just a few minutes for me! After done filling everything out etc and inserted sim and restarted phone, voila! It was done! Was quite impressed

Re: How long does porting over take?

viviantung92 — Tue, 26 Sep 2017 14:07:40 GMT

For me, it only takes like 2 hours

Re: How long does porting over take?

crazycolby — Tue, 26 Sep 2017 15:14:18 GMT

should be one hour

Re: How long does porting over take?

casperr — Wed, 27 Sep 2017 02:32:05 GMT

I have helped three of my 4 of my co-workers and three of them ported basically instantly. I was surprised. Like the moment I popped in the PM sim card, it is already using its phone number.

For myself tho, it took around 30 minutes

Re: How long does porting over take?

j0nf — Sat, 11 Nov 2017 12:48:50 GMT

Recently ported over from Koodo and it took approximately 30 seconds. Most likely cause also from Telus network.

@Chantelleop wrote:
I'm coming from Virgin Mobile and I've been waiting for about half an hour. I know with most other providers it's either instant or takes up to an hour. What does Public state as a reasonable amount of time to be waiting.

Re: How long does porting over take?

casperr — Sat, 11 Nov 2017 15:12:53 GMT

It shouldn't take more than an hour

Re: How long does porting over take?

computergeek541 — Sat, 11 Nov 2017 19:11:23 GMT

CWTA says it should be done, in most cases, within 2.5 hours.