topic Re: Data Not Working After US Roaming Expired in Get Support

Data Not Working After US Roaming Expired

ajberg — Wed, 05 Jan 2022 08:15:29 GMT

Purchased a US Roaming add-on that expired today, and now the regular data plan isn't working anymore. I think I've seen somewhere before that this takes 24 hours to resolve itself? Is there a way to fix this sooner?

Re: Data Not Working After US Roaming Expired

Lieux — Mon, 04 Feb 2019 19:14:02 GMT

I don't think so you will have to wait... @ajberg

Re: Data Not Working After US Roaming Expired

RobertQc — Mon, 04 Feb 2019 19:14:32 GMT

@ajberg wrote:
Purchased a US Roaming add-on that expired today, and now the regular data plan isn't working anymore. I think I've seen somewhere before that this takes 24 hours to resolve itself? Is there a way to fix this sooner?

@ajbergAre you back in Canada on the public mobile network? Did you log in and make sure you still have data left on your plan?

Re: Data Not Working After US Roaming Expired

krazykiwi — Mon, 04 Feb 2019 19:21:32 GMT

@ajberg wrote:
Purchased a US Roaming add-on that expired today, and now the regular data plan isn't working anymore. I think I've seen somewhere before that this takes 24 hours to resolve itself? Is there a way to fix this sooner?

This happened to me, Try this

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

IF this does not work try adding a dollar to your account.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Data Not Working After US Roaming Expired

stonechucker — Mon, 04 Feb 2019 19:33:16 GMT

Did you possibly set the carrier manually in the US, and need to rechoose Public Mobile?

Re: Data Not Working After US Roaming Expired

ajberg — Mon, 04 Feb 2019 19:59:24 GMT

No luck 😞

Re: Data Not Working After US Roaming Expired

krazykiwi — Mon, 04 Feb 2019 20:01:21 GMT

@ajberg wrote:
No luck 😞

Try resetting your APN settings and your Network settings.

Re: Data Not Working After US Roaming Expired

krazykiwi — Mon, 04 Feb 2019 20:05:49 GMT

Confirm it is "isp.mb.com" under APN settings when you are done.

EDIT: If none of that works try this - turn phone off, remove sim, turn phone on let it find "no service" turn off insert sim then turn back on.

Re: Data Not Working After US Roaming Expired

Alex888 — Tue, 05 Feb 2019 00:07:22 GMT

You will likely just have to wait, it's a common problem with US Roaming.

Re: Data Not Working After US Roaming Expired

srlawren — Tue, 05 Feb 2019 00:42:10 GMT

@Alex888 wrote:
You will likely just have to wait, it's a common problem with US Roaming.

@Alex888 no. There is a problem with receiving text messages when your US Roaming Texting add-on expires, but I'm not aware of any similar issue for data.