topic Re: Interesting... who knew? in Get Support

Interesting... who knew?

CatCanyon — Wed, 05 Jan 2022 08:15:16 GMT

Just received the following UNREQUESTED message from Syed @ mod_squad INTERESTING... AND please consider, and for a delightful change, the following event occurred.

I was responding to a response to my message. Whoever was writing to me suggested I should send a private message to mod_squad 🤔😉 However, as there was a confusion between the community member and myself... there was NO NEED to ask the mod_squad anything.

And then quickly... as in minutes, I got the following message...🤔😉

Subject: Re: Confused
From: Moderator_Team message
Date: 02-04-2019 08:01 AM

Hi @CatCanyon,

Thanks for reaching out to us.

You were most probably pointed to us by another user if you have any questions on your Public Mobile account.

If there's anything, please let us know.

Best,

Syed

As I said, INTERESTING, was the MAGIC WORD...CONFUSED?

A suggestion, if and when you actually want the all important attention of the beleaguered and under funded mod_squad, start a topic with the key word... CONFUSED! 🤔😉😂🤗

Re: Interesting... who knew?

Dankaroo — Mon, 04 Feb 2019 17:29:44 GMT

@CatCanyon

I do not know about that conclusion but as a former support representative I can make a guess that they are fully staffed today which would improve response time. Boss would get mad at anyone taking day off on Mondays or Tuesday's 🤣

Re: Interesting... who knew?

Anonymous — Mon, 04 Feb 2019 17:36:07 GMT

@CatCanyon

I find it a little disturbing. I had one the other day although I didn't go public with it. Jessica_T had one a few days before that. Of course they would tell me oh it was a mistake. No this is too many. It's simple carelessness. At least we're not seeing private information...yet.

Re: Interesting... who knew?

CS_Agent — Mon, 04 Feb 2019 17:51:20 GMT

Hello @Anonymous ,

Please note that what occurred and what you experienced are actually unrelated. As I mentioned previously, mistakes do happen where agents answer from there account, but we still do out best to assist those in need.

As for @CatCanyon , the reason why my colleague answered you privately, is because you sent us a private message, so he simply did his job by answering you.

If you'd like a better understanding of what I've mentioned, feel free to look back on the messages you've sent us privately, but please note that, when users deem that you need help from us, some will direct you to us (Moderator_team). So all in all, it wasn't the title of your message that got our attention. It was the fact that you sent us a private message.

Thank you for understanding.

Ashley

Re: Interesting... who knew?

Anonymous — Mon, 04 Feb 2019 17:59:24 GMT

@CS_Agent wrote:
Hello @Anonymous ,

Please note that what occurred and what you experienced are actually unrelated. As I mentioned previously, mistakes do happen where agents answer from there account, but we still do out best to assist those in need.

Fair enough.

Although it wasn't that an agent replied from their account...it was that they replied to the wrong user. Please be careful when replying to people.

Re: Interesting... who knew?

Nash2 — Mon, 04 Feb 2019 18:07:38 GMT

Can you guys message me back please.... I'm in desperate need for help.

Re: Interesting... who knew?

Anonymous — Mon, 04 Feb 2019 18:09:07 GMT

@Nash2 wrote:
Can you guys message me back please.... I'm in desperate need for help.

You can send them another private message...

Re: Interesting... who knew?

Nash2 — Mon, 04 Feb 2019 18:18:00 GMT

I have sent a couple now and nothing

Re: Interesting... who knew?

CatCanyon — Tue, 05 Feb 2019 10:47:28 GMT

Yes. It's frustrating. I sent at least 13 private messages. All I can say is keep making those attempts through private messages to moderator_team.

Re: Interesting... who knew?

CatCanyon — Tue, 05 Feb 2019 11:38:46 GMT

I agree. I just one such event in the "rewards" section...

Having difficulty finding the "right"shot to enter "Start a topic" discussions.

Apparently, there's a section for discussions but I can't easily... or not at all find it.

Would you be willing to illuminate where to place posts and what each section is about?

Thx @CatCanyon

Re: Interesting... who knew?

CatCanyon — Tue, 05 Feb 2019 11:42:39 GMT

Thx... kind of what I thought. I got used to waiting...

Practicing

Re: Interesting... who knew?

CatCanyon — Tue, 05 Feb 2019 11:48:39 GMT

Oops! Somehow my last message got posted... asks to quickly...

I was playfully suggesting that Telus was an assistant in the outside of patience! 🤔😉

Re: Interesting... who knew?

Anonymous — Tue, 05 Feb 2019 15:39:12 GMT

@CatCanyon wrote:
I agree. I just one such event in the "rewards" section...
Having difficulty finding the "right"shot to enter "Start a topic" discussions.
Apparently, there's a section for discussions but I can't easily... or not at all find it.
Would you be willing to illuminate where to place posts and what each section is about?
Thx @CatCanyon

@CatCanyon

See up top in that kinda second line of stuff...that orange Browse and then Community...the orange Browse is clickable. Maybe depending on which browser you're using but on my FF It pulls out a menu of all the topics. Click one ie Discussions. Then on the upper right side you'll see the orange Start a topic. Click on it and you know the rest.

I'll observe that it has been much easier reading your posts without all the caps and weird mixed caps you started out doing here.

Re: Interesting... who knew?

CatCanyon — Wed, 06 Feb 2019 05:40:31 GMT

As always, thank you for the information.