topic Re: Wrong number ported. in Get Support

Wrong number ported.

ConnieHull — Wed, 05 Jan 2022 08:15:11 GMT

I ported my wifes phone from Bell to Public Mobile last week. I completed tge transfer and it worked. But now she has a new number which is half my number and half her number. How do I get this corrected?

Re: Wrong number ported.

tehowennathe — Mon, 04 Feb 2019 16:13:51 GMT

The only way to solve issue is contact one of the mods. You would have to give account number and phone number. They are the only ones who can help with port issues.

Re: Wrong number ported.

ConnieHull — Mon, 04 Feb 2019 16:32:05 GMT

I called Bell Mobility and they said there was no request sent in for her number from Public mobile even though I specifically requested it be ported. How do I get this resolved?

Re: Wrong number ported.

ConnieHull — Mon, 04 Feb 2019 16:33:11 GMT

How to contact PM?

Re: Wrong number ported.

Dankaroo — Mon, 04 Feb 2019 16:34:18 GMT

@tehowennathe, @ConnieHull

Here's the link to message the mod

https://productioncommunity.publicmobile.ca/t5/notes/composepage

Also you can try to change your number by logging into public Mobile self serve and pressing on the "plans" tab then the "change number" sub tab.

Re: Wrong number ported.

Jackhyf63 — Thu, 07 Feb 2019 17:50:59 GMT

@ConnieHull Please contact one of the moderators by private message to help you out with this issue.include these following informations:your Public Mobile email address, IMEI number of the Public Mobile sim,your Public Mobile registered phone number, detail message explaining the issue.

Re: Wrong number ported.

GreatCanadian — Thu, 07 Feb 2019 18:07:58 GMT

@Dankaroo wrote:
@tehowennathe, @ConnieHull
Here's the link to message the mod
https://productioncommunity.publicmobile.ca/t5/notes/composepage

Also you can try to change your number by logging into public Mobile self serve and pressing on the "plans" tab then the "change number" sub tab.

That won't work as the number is in use by another carrier who have not received a port request.

Re: Wrong number ported.

Dankaroo — Fri, 08 Feb 2019 10:03:30 GMT

@GreatCanadian

Hey GC,

It's unfortunate that the process wasn't undertaken when the number was still in OPs possession a week prior. After some testing the change number success rate seems to be somewhat random ( one number I tested would simply never load the account info input, another loaded it immediately and I could change to the number provided I have the account number or something equivalent). That said those steps should still help anyone who freshly comes across the incorrect port number issue if the website is being cooperative.

I do not know what the Mods can do for OP if the number is now owned by a third party. Perhaps a free month off of billing cycle, it's unlikely the bill is already reduced to 0 from rewards as it is a new account from the sounds of it.