topic Re: Lost Sim in Get Support

Lost Sim

WinMan — Wed, 05 Jan 2022 08:15:09 GMT

I lost track of my PM sim card after swapping it out for a Mexican sim. If the card is lost/stolen, do I have to cancel my account to prevent a potential finder from using it? How do I replace the sim and still retain my existing account?

Re: Lost Sim

ShawnC13 — Mon, 04 Feb 2019 15:29:30 GMT

@WinMan wrote:
I lost track of my PM sim card after swapping it out for a Mexican sim. If the card is lost/stolen, do I have to cancel my account to prevent a potential finder from using it? How do I replace the sim and still retain my existing account?

Login to your self serve and report your phone lost or stolen this will deactivate your sim and no one will be able to use it. You will then need to purchase a new sim. Once purchased log back into self serve and go and report your phone found then go to change sim card and put in the new sim card number and your phone number will now be associated with that new SIM

Re: Lost Sim

popping — Mon, 04 Feb 2019 15:32:30 GMT

@WinMan wrote:
I lost track of my PM sim card after swapping it out for a Mexican sim. If the card is lost/stolen, do I have to cancel my account to prevent a potential finder from using it? How do I replace the sim and still retain my existing account?

Select [Plan and Add-Ons] --> [Lost/Stolen Phone] to report lost phone to people from using your SIM card.

After you come back, buy a new SIM card and put your plan on the new SIM card.

Select [Plan and Add-Ons] --> [Change SIM card]

Then, report you found your phone

Re: Lost Sim

Dankaroo — Mon, 04 Feb 2019 15:57:27 GMT

@popping wrote:
@WinMan wrote:
I lost track of my PM sim card after swapping it out for a Mexican sim. If the card is lost/stolen, do I have to cancel my account to prevent a potential finder from using it? How do I replace the sim and still retain my existing account?
Login to your account.
Select [Plan and Add-Ons] --> [Lost/Stolen Phone] to report lost phone to people from using your SIM card.

After you come back, buy a new SIM card and put your plan on the new SIM card.
Select [Plan and Add-Ons] --> [Change SIM card]
Then, report you found your phone

In the case the old sim is found again can it be reactivated/kept as a backup?

Re: Lost Sim

stonechucker — Mon, 04 Feb 2019 16:36:10 GMT

@Dankaroo, once a new SIM is attached to an account, the previous SIM is no longer valid. It is garbage.

However, if the SIM is found before a new SIM is activated, it can still be used, if it hasn't been more than 90 days since last use.

Re: Lost Sim

WinMan — Mon, 04 Feb 2019 19:30:30 GMT

Thank You. Speedy and acurate.

Re: Lost Sim

titocro86 — Fri, 10 May 2019 20:07:36 GMT

First go to public mobile store and buy a sim card online here

Then once you received your SIM (3-7 days) log in your account > plans > change SIM and input the number on your new sim card.

You will keep the same phone number and it will link to the new sim card.