topic Re: Funds Refund in Get Support

Funds Refund

hnaroo — Wed, 05 Jan 2022 08:15:06 GMT

Hi there. I have $85 dollars in my Public Mobile Balance. My renewal date is on Sept 17th, 2017. I would like to get a refund of the $85 dollars as I no longer want to stay with Public Mobile. Can someone please give me an answer to this.

Re: Funds Refund

rob79 — Thu, 14 Sep 2017 03:40:28 GMT

I doubt they will refund you but you can try sending a messages to the moderator team.

Be sure to include your PM account number, phone number, and the email address you use to log into self-serve in the message.

Click Here to send the mods a direct message.

Good luck!

Re: Funds Refund

hnaroo — Thu, 14 Sep 2017 03:45:33 GMT

Thank you. They better refund it!!

Re: Funds Refund

kav2001c — Thu, 14 Sep 2017 03:46:37 GMT

@hnaroo all 4 of your posts are refund related... did they refund you back in June or July?

Re: Funds Refund

hnaroo — Thu, 14 Sep 2017 03:51:09 GMT

Nope! They didn't refund me ANYTHING. It's really frustrating. I CAN'T even change my plan RIGHT NOW EVEN WHEN I have funds in my Public Mobile Account. lol

Re: Funds Refund

will13am — Thu, 14 Sep 2017 04:11:35 GMT

Prepaid accounts are not savings accounts. Money goes in but never comes out. That is the ToS. What is the point of leaving excess funds in the account?

Re: Funds Refund

mimmo — Thu, 14 Sep 2017 04:15:11 GMT

try switching to Koodo they might offer you teh 50$5gb plan and allow you to bring over your balance. I know teh $50 plan is likley targeted but the offer to take your existing balance wth you might not be.

Re: Funds Refund

hnaroo — Thu, 14 Sep 2017 04:23:05 GMT

I needed to put funds in my account so I can change my plan. But, That won't even work!!!!!!! That's why I'm getting frustrated with this. It will not process my change of plan.

Re: Funds Refund

mimmo — Thu, 14 Sep 2017 04:26:45 GMT

Is your plan active or suspended? you can not change suspended plans or renew plans early, only mods can.

if you have enough funds and your plan is not suspended then i cant see why you can not do an immidate plan change. why not ask the mods to do it for you ( as long as you have enough funds to cover the plan