topic Re: text wont send or receive in Get Support

text wont send or receive

dennyk856 — Wed, 05 Jan 2022 08:14:54 GMT

receive moved phone number from bell ... can receive and send phone calls ... tried to reset ... apn setting look the same ... removed and replaced sim card ... phone is samsung j3

Re: text wont send or receive

Anonymous — Mon, 04 Feb 2019 00:57:13 GMT

@dennyk856 wrote:
receive moved phone number from bell ... can receive and send phone calls ... tried to reset ... apn setting look the same ... removed and replaced sim card ... phone is samsung j3

Interesting. Usually the problem is no incoming calls. You might need to check the SMSC number. Or...

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: text wont send or receive

Lieux — Mon, 04 Feb 2019 00:59:32 GMT

It looks like a port not finished @dennyk856

You will write a message to the moderator...

https://productioncommunity.publicmobile.ca/t5/notes/composepage

moderator_team in SEND TO

and explain what happened..wait few hours up to 2 days.....be patient..

Re: text wont send or receive

Alex888 — Mon, 04 Feb 2019 01:24:34 GMT

Try clearing your messenger cache and restarting your phone.

Re: text wont send or receive

Luddite — Mon, 04 Feb 2019 01:57:15 GMT

@dennyk856 Another thing to try is to ”force" a change of your SMS settings may solve the issue.

•Go to Settings

•Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

•When you exit the menu the phone should lose the network.

•Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

Re: text wont send or receive

srlawren — Mon, 04 Feb 2019 02:50:34 GMT

@Lieux wrote:
It looks like a port not finished @dennyk856

@Lieux since @dennyk856 can neither send nor receive, I'm going to say the porting is not the issue. Porting only affects the ability to receive texts, not send. Also, sincee denny can receive calls, this further suggests that the porting worked fine.

Re: text wont send or receive

Lieux — Mon, 04 Feb 2019 02:54:56 GMT

Ok @srlawren thanks!