topic telus locked android phone in Get Support

telus locked android phone

Shutdown — Wed, 05 Jan 2022 08:14:42 GMT

I've been told that unless you put an active telus sim card in a telus locked phone you cannot get any updates. I just want to see if someone can confirm this cause my Moto g4 play telus locked can't update.

Re: telus locked android phone

Acekiller — Wed, 13 Sep 2017 17:41:15 GMT

You may not be able to get OTA updates, but you should be able to update through wifi? Besides, PM is part of telus so you should be fine?

Re: telus locked android phone

Shutdown — Wed, 13 Sep 2017 17:43:57 GMT

No I am not fine because my phone is stuck on june 2016 security update and telus is blocking the updates. With android the phone providers push/block updates they don't directly come from manufacture unless you buy directly from them.

Re: telus locked android phone

Jorno — Wed, 13 Sep 2017 19:20:32 GMT

I have a Moto G (3rd generation) that is locked to Telus. I have received at least one update since switching to Public Mobile with my active Public Mobile sim card installed. The update was done using wi-fi.

I hope the above information helps.