topic Re: Help! in Get Support

Help!

AllanaHawkes — Wed, 05 Jan 2022 08:14:26 GMT

I took my SIM card out today and when I put it back in, it gives me a message of no sim or invalid sim. I have turned my phone off and on and nothing changes.

When I try to log in to my account it says it’s invalid and wen I try to change my password it wants to send me a text but I cannot receive it because my phone shows no sim. Please help!! I have been a customer for about 6 months and have been very happy with PM

Re: Help!

Alex888 — Sun, 03 Feb 2019 16:19:39 GMT

Try taking it out again, restart your phone, then put it back in. If that doesn't work try taping the sim down with a small piece of tape to improve the connection. If your phone is a dual SIM try the other slot.

Is there any chance you damaged the SIM when you took it out?

Re: Help!

Lieux — Sun, 03 Feb 2019 15:56:45 GMT

I'm sorry for you @AllanaHawkes

why did you take it out?? Is it because you had trouble with it? Are you in your renewal date???

You can write a message to the moderator for help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage

and explain what happened....wait 1 or 2 days they will help you

Re: Help!

Luddite — Sun, 03 Feb 2019 16:57:28 GMT

Surest test for the SIM itself is to try it in another unlocked phone.

To recover access to your account, follow Lieau's suggestion to contact the moderators.

What is make/model of your phone in case someone has more specific advice.

Meanwhile, if you need to make phone calls try an application like that from fongo.com (or Hangouts). It provides free calling across Canada from wherever you are connected to wifi (or on cellular data).

Re: Help!

AllanaHawkes — Sun, 03 Feb 2019 17:02:43 GMT

I had no trouble with it, my friend purchased a public mobile sim for his new iPad and I was just showing him how to remove and put in a sim, as he had never done it before.

Re: Help!

CalgaryBen — Sun, 03 Feb 2019 17:03:19 GMT

@AllanaHawkes wrote:
I took my SIM card out today and when I put it back in, it gives me a message of no sim or invalid sim. I have turned my phone off and on and nothing changes.

Can you try buffing the contacts of the SIM card with a clean cloth to remove any tarnish or fingerprints, and then re-seating in the tray and re-inserting? On the occasional phone, this has helped. Sometimes simply popping it out and re-inserting may also help.

Re: Help!

AllanaHawkes — Sun, 03 Feb 2019 17:03:52 GMT

Also I did send a message to the moderator last night so I am hopeful that I will hear from them soon. Thanks for your reply!

Re: Help!

Lieux — Sun, 03 Feb 2019 17:06:34 GMT

Be patient they will answer you @AllanaHawkes..

Re: Help!

AllanaHawkes — Sun, 03 Feb 2019 17:07:50 GMT

Thanks, I’ll try that!

My my phone is an iPhone, 6s

Re: Help!

Luddite — Sun, 03 Feb 2019 17:15:02 GMT

@AllanaHawkes Try your friend's SIM in your phone and vice versa. I now suspect your SIM is damaged but this test will decide. As long as you have data in your plan it will work in an iPad.

Re: Help!

AllanaHawkes — Sun, 03 Feb 2019 17:35:53 GMT

Haha he’s afraid that it will mess his up too! I’m charging an old unlocked phone now to see if that will work, thank you!!

Re: Help!

Luddite — Sun, 03 Feb 2019 18:28:11 GMT

@AllanaHawkes What plan do you have? Login to your account to be sure it is correct and Active.

BTW: when you say texting works do you by chance mean iMessage? "Normal" SMS shows as green, iMessages are blue.

Re: Help!

AllanaHawkes — Sun, 03 Feb 2019 18:38:31 GMT

I’ve got a 1gig plan and everything is active. I just had my monthly renewal on the 1st.

I am not able to login because I receive the message that my email isn’t recognized. I tried to create an account and it asks me to type in my phone number to receive an sms code. I can’t reciece an sms without a sim in my iPhone because it’s now running on wifi and I am only receiving iMessage. Kind of feel like it’s a rock and a hard place scenario haha!

Re: Help!

Luddite — Sun, 03 Feb 2019 18:46:48 GMT

It's your "Catch 22" day!

Hope it ends soon.

Re: Help!

CalgaryBen — Sun, 03 Feb 2019 20:04:40 GMT

@AllanaHawkes wrote:
I am not able to login because I receive the message that my email isn’t recognized.

@AllanaHawkes if you keep all your e-mails (or at least >6 months worth, since you said you joined 6 months ago), can you search your mailbox for a message with the subject "Your Public Mobile Activation Details"? If you can find it, then you'll see the message is sent "To" your PM account number, but if you're viewing in the native iOS mail app, you can tap on the number and you'll see which e-mail address the welcome message was sent to, and maybe that will get you on your way to logging into your account.

In any case, did you try cleaning the contacts so they're nice and shiny and gold coloured, and re-inserting? I've found that a few of my iPhones have reported "No SIM Card Inserted" when the SIM card is a bit dirty, or perhaps weren't seated just right in the tray.

It doesn't hurt to spend $10 and keep a spare SIM card handy just in case, for instances like this. Of course, that's only useful if you can get into your account in the first place!

Glad you're taking this in stride to work towards a solution. I know it's frustrating! Once you get service back up, I recommend downloading a free app called Voico, since you can at least use it to call out (on WiFi or cellular data) with your phone number showing up in the Caller ID.

Re: Help!

AllanaHawkes — Sun, 03 Feb 2019 21:18:49 GMT

Yes I have the initial email and it’s the same email address that I am using to login so I’m not sure why it won’t recognize it....very odd! I have also shined up the SIM card and tried multiple times with restarting the phone and using tape on the SIM as suggested, still no luck!

I do have an extra SIM card but, as you said, I need to be able to get into my account in order to use it anyhow.

A lesson in exercising patience is never a bad thing right?! :))

Re: Help!

Anonymous — Sun, 03 Feb 2019 21:22:55 GMT

@AllanaHawkes wrote:
Yes I have the initial email and it’s the same email address that I am using to login so I’m not sure why it won’t recognize it....very odd! I have also shined up the SIM card and tried multiple times with restarting the phone and using tape on the SIM as suggested, still no luck!
I do have an extra SIM card but, as you said, I need to be able to get into my account in order to use it anyhow.
A lesson in exercising patience is never a bad thing right?! :))

Just for clarity...the tape idea is on the back of the card...not the contacts. And it's for if the card has some wiggle room so as to tighten it in the slot. Like a shim.

I know...obvious...but things sometimes need to be clear.

Re: Help!

AllanaHawkes — Sun, 03 Feb 2019 21:29:22 GMT

Haha yep, I got that!

Re: Help!

CalgaryBen — Sun, 03 Feb 2019 21:32:16 GMT

@AllanaHawkes wrote:
I have also shined up the SIM card and tried multiple times with restarting the phone and using tape on the SIM as suggested, still no luck!
I do have an extra SIM card but, as you said, I need to be able to get into my account in order to use it anyhow.
A lesson in exercising patience is never a bad thing right?! :))

Any luck on using the SIM card in your spare/old unlocked phone that you were charging up?

With your extra SIM ... if you insert it into your iPhone, it should show "No Service", but not "No SIM Card Inserted". Is that the case? Just looking for further affirmation that your old SIM card may have gotten damaged. It happens; these are considered consumables...

Re: Help!

AllanaHawkes — Sun, 03 Feb 2019 21:40:16 GMT

Yes that’s exactly what it shows! And when I put it in the other phone it showed no sim still, so I now know from that, my old sim is damaged. I’m wondering if I put an active sim from someone else’s device in my phone and attempt a login to my account, do you think the sms come through to me?