topic Re: Plan Deactivated Despite Having Funds in Get Support

Plan Deactivated Despite Having Funds

FGB — Wed, 05 Jan 2022 08:14:20 GMT

I have a balance of $106 and am trying to get a $106 90-day pass but it isn't working.

Re: Plan Deactivated Despite Having Funds

ShawnC13 — Mon, 11 Sep 2017 23:25:10 GMT

@FGB, if the plan says $106 you must add tax to that amount and have that amount available in your account for it to be activated. The prices listed do n ot include taxes.

Re: Plan Deactivated Despite Having Funds

FGB — Mon, 11 Sep 2017 23:31:48 GMT

I topped it up to $111.30 and it's still the same problem.

Re: Plan Deactivated Despite Having Funds

mimmo — Mon, 11 Sep 2017 23:42:34 GMT

I think it is best to conatct a mod and ask them to look into yoru account.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

@ShawnC13 I dont think it is a tax issue, I could be mistaken, yes prices are shown without tax, but i thought whenever you added funds taxes were always added so if i add $10 today my credit card is actually charged $10+tax.

Re: Plan Deactivated Despite Having Funds

Luddite — Tue, 12 Sep 2017 01:18:12 GMT

@ShawnC13 wrote:
@FGB, if the plan says $106 you must add tax to that amount and have that amount available in your account for it to be activated. The prices listed do n ot include taxes.

You do not need to add the tax; required taxes are added when Publuc Mobile bills the credit card.

Re: Plan Deactivated Despite Having Funds

ShawnC13 — Tue, 12 Sep 2017 01:29:12 GMT

@mimmo, and @Luddite, ok but if they have $106 in their account and the plan lists as $106 there won't be enough in the account correct?

Re: Plan Deactivated Despite Having Funds

Luddite — Tue, 12 Sep 2017 01:33:13 GMT

As long as Available Funds plus Rewards equal plan cost the account should reactivate. All amounts shown in your account are pre-tax; everything charged to your card has taxes added. The result is that credit card charges do no match amounts showing in Payment History.

Re: Plan Deactivated Despite Having Funds

ShawnC13 — Tue, 12 Sep 2017 01:42:18 GMT

Yes the OP say they have $106 in their account "available funds" and plan cost is $106 if they don't have autopay set up there isnt enough money to activate the plan

Re: Plan Deactivated Despite Having Funds

mimmo — Tue, 12 Sep 2017 01:51:25 GMT

106 available funds and 106 plan cost are both pre tax. so there should be enough funds. that is why i suggested contacting mods.

when he added 106 he was charged 106+tax but in the system it shows up only $106

Re: Plan Deactivated Despite Having Funds

srlawren — Tue, 12 Sep 2017 17:22:10 GMT

@ShawnC13 as has been noted, the taxes were indeed paid, at the time of the top up.

@FGB you should send a private message to the moderator team using this link and explain the situation. They should be able to assist.