topic Re: Enter pin number but it doesn't work in Get Support

Enter pin number but it doesn't work

Marciasamuels — Wed, 05 Jan 2022 08:13:50 GMT

Try topping up my phone but the pin number doesn't work

Re: Enter pin number but it doesn't work

mimmo — Sat, 02 Feb 2019 17:04:51 GMT

are you using a voucher?

try calling 611 and entering it from there

edit; providing some additional details will help people send you in the right direction

Re: Enter pin number but it doesn't work

Lieux — Sat, 02 Feb 2019 17:06:25 GMT

Which pin number are you speaking about @Marciasamuels ? Can you give us more details of your problem and of what you have already tried...thanks...

Re: Enter pin number but it doesn't work

Marciasamuels — Sat, 02 Feb 2019 17:09:52 GMT

Yes i try many time and it keep saying not able to process my request

Re: Enter pin number but it doesn't work

Lieux — Sat, 02 Feb 2019 17:19:49 GMT

It would be unusual for vouchers to fail. Just to be sure we've covered possibly simple explanations:

1. Are you sure the vouchers didn't actually make it into your account balance already and you've simply been mislead by a glitchy browser? You can verify by looking at your account payment/transaction history, where it will have separate entries matching the exact amount of your voucher.

2. Are you sure you are entering the right PIN codes/have the proper vouchers? Public Mobile vouchers have PIN codes that are exactly 12 digits long.

@Marciasamuels

Re: Enter pin number but it doesn't work

Marciasamuels — Sat, 02 Feb 2019 17:14:03 GMT

I buy a payment voucher and when I enter the nip it said cannot process my request

Re: Enter pin number but it doesn't work

Lieux — Sat, 02 Feb 2019 17:19:09 GMT

Did you see the questions I ask you @Marciasamuels?

Or you can try that...if you have self-serve working for your account.

First look to see if it says your service is active or suspended.

If so go in there and do this lost/stolen trick:

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Enter pin number but it doesn't work

Marciasamuels — Sat, 02 Feb 2019 17:20:22 GMT

I just buy the voucher today and when i dial 611 it say my service has been temperaly suspend i put the nip but it keep saying it cannot process it

Re: Enter pin number but it doesn't work

Marciasamuels — Sat, 02 Feb 2019 17:25:13 GMT

My voucher finish today so i buy a new nip to top up

Re: Enter pin number but it doesn't work

Lieux — Sat, 02 Feb 2019 17:27:11 GMT

Did you try in your self serve account @Marciasamuels?

Re: Enter pin number but it doesn't work

Marciasamuels — Sat, 02 Feb 2019 17:34:10 GMT

Is there someone i can send the number to and they try adding it to my phone

Re: Enter pin number but it doesn't work

Lieux — Sat, 02 Feb 2019 17:38:00 GMT

Did you have write a message to the moderator @Marciasamuels?

https://productioncommunity.publicmobile.ca/t5/notes/composepage

and write moderator_team in SEND TO...and give them an explanation of your problem...they will help you

Re: Enter pin number but it doesn't work

Marciasamuels — Sat, 02 Feb 2019 17:38:20 GMT

I did not sign up for a self serve account

Re: Enter pin number but it doesn't work

Marciasamuels — Sat, 02 Feb 2019 17:58:40 GMT

Do you work for public mobile

Re: Enter pin number but it doesn't work

Lieux — Sat, 02 Feb 2019 18:00:18 GMT

No I don't wort PM @Marciasamuels...Why???

Re: Enter pin number but it doesn't work

Marciasamuels — Sat, 02 Feb 2019 18:11:01 GMT

Thanks for youre help but i need to talk to someone from pm

Re: Enter pin number but it doesn't work

mimmo — Sat, 02 Feb 2019 18:28:13 GMT

@Marciasamuels read this link on how to get help from moderators expect a 24 hour wait.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

one option if urgent buy a voucher from recharge.com and use that while your voucher is investigated.

@Marciasamuels wrote:
Thanks for youre help but i need to talk to someone from pm

Re: Enter pin number but it doesn't work

CS_Agent — Sat, 02 Feb 2019 18:41:24 GMT

Hello there Marciasamuels,

Thank you for contacting us back and providing us with all your informations. I will be happy to help.
I truly apologize for all the issues it has brought to you.

I will be reaching you by private message.

Looking forward to hearing from you and to resolve this case.

Best regards,

Lamie

Re: Enter pin number but it doesn't work

computergeek541 — Sun, 03 Feb 2019 19:02:39 GMT

@slash407 wrote:
click reset, if u dont rember u need to contact the mods, be carful next time.

This thread is about a top up voucher. There isn't any way for a customer to reset a top up voucher PIN. In the message previous to yours, you will also see that the customer has already contacted moderators.