topic Re: Help in Get Support

Help

Muldersarah7989 — Wed, 05 Jan 2022 08:13:46 GMT

Just reavtive my serivce and buy a new sim card and now it say emergency call and now unregistered sim card and it band new last nit3

Re: Help

Lieux — Sat, 02 Feb 2019 16:55:07 GMT

Hello @Muldersarah7989

When did you buy your sim card? And how long do you have stopped your account? If more 90 days everything is cancelled....

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 16:56:05 GMT

Walamrt and it brand new and i had to top up by feb 10 and i tops today

Re: Help

Lieux — Sat, 02 Feb 2019 16:58:17 GMT

I'm trying to understand what's happened to you. @Muldersarah7989....you can't activate your new sim card but you have an account with public mobile??? Do you have access to your self serve account???

Re: Help

hairbag1 — Sat, 02 Feb 2019 17:04:51 GMT

No need for a new sim card to reactivate your account as long as it hasn't been 90 days since it's expired. Just go into your self-serve account and top up with appropriate dollars. Good luck.

Re: Help

mimmo — Sat, 02 Feb 2019 17:07:20 GMT

from what i remember unregistered sim message sometimes refers to phones being on the blacklist. is your phone new or used? have you owned it from the beggining?

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 17:16:48 GMT

Yes i just reactive it and npw my new sim csrd dont work

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 17:22:34 GMT

My son lost is sim card with is phome

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 17:23:29 GMT

I put my sim card in the s4 and work

Re: Help

Lieux — Sat, 02 Feb 2019 17:30:14 GMT

You have to enter your new numbers of your sim in your account @Muldersarah7989...did you do it? CHANGE SIM CARD...

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 17:31:32 GMT

Yez

Re: Help

mimmo — Sat, 02 Feb 2019 17:43:44 GMT

@Muldersarah7989 wrote:
I put my sim card in the s4 and work

@Muldersarah7989. Sim works in one phone but in the other you get unregistered sim? It's definitely a phone issue and I would check the Canadian blacklist with your phones imei

Re: Help

hairbag1 — Sat, 02 Feb 2019 17:48:35 GMT

Here's an additional resource to make sure your phone will work....https://willmyphonework.net

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 17:51:06 GMT

No my sim vard work in the s4 and there other sim card done qork in my phome

Re: Help

hairbag1 — Sat, 02 Feb 2019 17:54:23 GMT

Click on this link and enter info about your phone. It'll let you know if the phone will work with PM. Sounds like the phone is problematic. Did you just recently buy this phone ?Good luck. https://willmyphonework.net

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 18:33:53 GMT

How long do u hahe to waited for port in

Re: Help

Lieux — Sat, 02 Feb 2019 18:50:55 GMT

Few minutes to 2 days...usually... @Muldersarah7989

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 20:08:11 GMT

the phone work my sim card just not my son and when it in my a5 2017 it dose work

Re: Help

Lieux — Sat, 02 Feb 2019 20:26:35 GMT

Did you write to the moderator @Muldersarah7989?

https://productioncommunity.publicmobile.ca/t5/notes/composepage

moderator_team in SEND TO and explain what happened....

but it looks like that is your son's phone the problem....

Re: Help

Muldersarah7989 — Sat, 02 Feb 2019 21:24:03 GMT

My son phome work wirh my sim card