topic Re: US Roaming bundle expired and need to wait for another 24 hours before repurchasing? in Get Support

US Roaming bundle expired and need to wait for another 24 hours before repurchasing?

Kidmui — Wed, 05 Jan 2022 08:13:41 GMT

First of all, I am sorry that I am repeating topics here. I did a search here and found someone experienced the same thing I am experiencing right now, but the post was in 2017. We are in 2019 now. I just wonder if this issue has been fixed yet. Here is my experience:

I bought a US roaming talk, text, data bundle on Jan 23. Got a text saying that the add on would expire today (Feb 2). So here I am, wanting to purchase the same bundle but when I go onto the self serve portal, the talk, text, data bundle is not available. The 2017 post I searched here talked a 24-hour wait before repurchasing the same bundle. Is it still true?

Re: US Roaming bundle expired and need to wait for another 24 hours before repurchasing?

Alex888 — Sat, 02 Feb 2019 13:05:08 GMT

Yes, you will have to wait, but you should be able to purchase a different US bundle instead.

Re: US Roaming bundle expired and need to wait for another 24 hours before repurchasing?

Lieux — Sat, 02 Feb 2019 14:01:42 GMT

@Kidmui yes you have no choice ...or the choice you have is to buy for a different one as @Alex888 said...

Re: US Roaming bundle expired and need to wait for another 24 hours before repurchasing?

will13am — Sat, 02 Feb 2019 14:48:34 GMT

@Kidmui, the add-on purchase behavior has not changed. I am not sure how it can be changed without defeating the current default which is to prevent customers from buying concurrent timed add-ons. It is a choice between preventing unintentional purchasing the same add-on and intentionally trying to purchase the same add-on.

Re: US Roaming bundle expired and need to wait for another 24 hours before repurchasing?

AustinLee — Sat, 02 Feb 2019 15:37:37 GMT

The wait still exists but other bundles are still available

Re: US Roaming bundle expired and need to wait for another 24 hours before repurchasing?

ottawa — Sat, 02 Feb 2019 18:52:29 GMT

@will13am wrote:
I am not sure how it can be changed without defeating the current default which is to prevent customers from buying concurrent timed add-ons. It is a choice between preventing unintentional purchasing the same add-on and intentionally trying to purchase the same add-on.

Not disagreeing, because I agree, but they still allow you to have 2 US voice add-ons simultaneously, which causes both to fail.

I've now had two friends find service not working after buying the voice+text+data add-on, and while they can't buy the same one again, PM was happy to offer (and sell) them talk, text, and talk+text add-ons. Obviously they shouldn't have done it (especially having consulted me first 🙂 but their instinctive reaction was that the first purchase failed, and since PM was offering them another voice add-on, it was a reasonable throw-money-at-it solution to arriving with no talk. (Yes I think they probably needed a power cycle, or wait 5min, but when you need a phone, you need a phone).

Meanwhile they block having the same add-on twice, which might actually be useful in some cases (e.g. buy 2x1GB), especially the next day. I realize it's not my place to specify coding changes, but putting (say) a 30min delay on buying the same add-on twice would be more useful IMHO.

=aw

Re: US Roaming bundle expired and need to wait for another 24 hours before repurchasing?

Kidmui — Sun, 03 Feb 2019 08:29:33 GMT

Thanks everyone. I didn't want the other add-ons, so I waited. And it works now.