topic Re: Data access in Get Support

Data access

short5 — Wed, 05 Jan 2022 08:13:33 GMT

Can't access my data, have an Acer liquid zest t06 , have gone through all settings but no luck

Re: Data access

GreatCanadian — Sat, 02 Feb 2019 02:25:15 GMT

Calling and texting working?

Re: Data access

Alex888 — Sat, 02 Feb 2019 02:38:12 GMT

Look under Network Setting and make sure it doesn't say 2G only, all PM data uses 4 LTE, if you have 3G in your plan it is actually throttled 4 LTE.

Re: Data access

NDesai — Sat, 02 Feb 2019 03:00:24 GMT

@short5 No data usually has to do with incorrect APN settings or data is not turned on.

Post a screenshot of the APN settings so we can see if that is correctly set up.

Re: Data access

GreatCanadian — Sat, 02 Feb 2019 03:55:35 GMT

Yep, I asked about text and calls working just to determine if his phone works at all. I BELIEVE that phone is compatible with Public Mobile network. Chances are it's APN settings or data not turned on as @NDesai says.

Re: Data access

MJ23 — Sat, 02 Feb 2019 05:10:18 GMT

Have you verified that the cellular option is activated? If not, deactivate and reactivate as this can help.

Also try restarting your phone.

if this doesn’t help, please contact a mod.

Thank you,

MJ23

Re: Data access

short5 — Sun, 03 Feb 2019 00:50:12 GMT

All good, got help from a tech at London Drugs and he input the correct settings , thanks

Re: Data access

JuniorJunior — Sun, 17 Mar 2019 20:54:39 GMT

@short5 wrote:
Can't access my data, have an Acer liquid zest t06 , have gone through all settings but no luck

Have you checked if you have data used or date available??

Re: Data access

JuniorJunior — Sun, 17 Mar 2019 20:57:31 GMT

@short5 wrote:
Can't access my data, have an Acer liquid zest t06 , have gone through all settings but no luck

Have you checked if you have data used or date available??