topic suddenly no service in Get Support

suddenly no service

forgiveness_ivy — Wed, 05 Jan 2022 08:13:29 GMT

hi, my phone was suddenldy lost service yesterday morning, i still have lots of unused data and i couldnt use text msg and calls. need to be fixed assp!! thankssssss

Re: suddenly no service

stonechucker — Fri, 08 Sep 2017 22:26:37 GMT

@forgiveness_ivy, if you haven't already, please reboot/power off your phone, and turn it on again.

Have you looked at your account information to see if you're still listed as active?

Re: suddenly no service

SD08 — Fri, 08 Sep 2017 22:27:03 GMT

Try removing your SIM for a minute, reinsert, and reboot.
Also check your PM self-serve account to see that your plan is still active and correct.

For further help, click this Moderator_Team link to send a private message for assistance. Include your PM SIM card number, e-mail address and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: suddenly no service

forgiveness_ivy — Sat, 09 Sep 2017 06:02:06 GMT

I reboot my phone but still no service and I checked my account it is active, not sure what to do ....

Re: suddenly no service

SD08 — Sat, 09 Sep 2017 06:48:16 GMT

Do you have another unlocked phone to try your SIM card in? Or a friend's SIM card to try in your phone (assuming your phone is not locked to the Telus network)? It would help to determine if this is a phone issue or perhaps a SIM/account provisioning issue.

Otherwise, your only option left would be to contact a moderator like I mentioned.