topic Re: Cannot use sim after purchase in Get Support

Cannot use sim after purchase

jennyli11 — Wed, 05 Jan 2022 08:12:51 GMT

I just purchased a sim and subscribe to the 1G data plan, however I am still unable to activate the data usage on my iPhone 7 Plus even after I set the APN. I checked that my iphone is not locked and compatible with the network by validating the IMEI number!

Please help!

Re: Cannot use sim after purchase

neatooo — Thu, 07 Sep 2017 19:28:24 GMT

try the apn settings
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

If this fails, please contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Contacting mods (details):
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

How to send a private message:
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Cannot use sim after purchase

Luddite — Thu, 07 Sep 2017 19:43:24 GMT

@jennyli11 Things to try in order to narrow down your exact problem:

a) login to your account and confirm the plan is correct and Status is "Axtive"

b) reboot your phone with the SIM installed

c) reset Network Settings; you will need to add back wifi passwords

d) lf your APN is "isp.mb.com", or anything else, change it to "sp.mb.com"

e) check that cellular data is ON

f) try your SIM in another unlocked phone

g) go to Settings >> General >> About; if you are offered a carrier update accept it.

Re: Cannot use sim after purchase

jennyli11 — Thu, 07 Sep 2017 20:03:48 GMT

Hi Luddite, thanks a lot for your quick help! I did do a) to e) and repeated the procedures many times but still not work. Thanks to your item (g) suggestion that I look into Setting>>General and found there was a profile of another sim I used when I last travelled in Japan. After I deleted that profile it works right away! Thank you very much!!