topic Re: Phone not working in Get Support

Phone not working

earthmuffin16 — Wed, 05 Jan 2022 08:12:49 GMT

The phone I just registered with public mobile… With a $10 a month plan with texts and phone minutes… Is not working… We can’t make any calls and can only send and receive texts when we are within Wi-Fi… I didn’t think you needed data to send and receive texts… Can you clarify this? Then today I added on some data to see if that helped… It is still not allowing us to make phone calls… Can you help please?

Re: Phone not working

hairbag1 — Thu, 31 Jan 2019 23:54:01 GMT

Is this phone locked to a previous cell provider ? If so, you can contact them and request an unlock code for free. Good luck.

Re: Phone not working

RobertQc — Thu, 31 Jan 2019 23:55:57 GMT

@earthmuffin16 wrote:
The phone I just registered with public mobile… With a $10 a month plan with texts and phone minutes… Is not working… We can’t make any calls and can only send and receive texts when we are within Wi-Fi… I didn’t think you needed data to send and receive texts… Can you clarify this? Then today I added on some data to see if that helped… It is still not allowing us to make phone calls… Can you help please?

@earthmuffin16You need data for MMS texts

You can't make, as in outgoing calls are not working? Or is it just incomming calls?

What phone do you have? Do you have the phone configured for VOLTE?

Have you checked your phone compatible? Where did you get the phone? Is it unlocked? Does it work with the network? Is it off the blacklist?

Are you on the public mobile network?

Re: Phone not working

Alex888 — Thu, 31 Jan 2019 23:55:52 GMT

Did you port your number from another provider? Have you restarted your phone since registering?

You don't need data for calls or texts, but you do usually need it enabled to send mms picture texts, but you do not need to have a data plan and will not be charged for data usage.

Re: Phone not working

bud21ca — Fri, 01 Feb 2019 16:34:39 GMT

@RobertQc wrote:
@earthmuffin16 wrote:
The phone I just registered with public mobile… With a $10 a month plan with texts and phone minutes… Is not working… We can’t make any calls and can only send and receive texts when we are within Wi-Fi… I didn’t think you needed data to send and receive texts… Can you clarify this? Then today I added on some data to see if that helped… It is still not allowing us to make phone calls… Can you help please?
@earthmuffin16You need data for MMS texts

You can't make, as in outgoing calls are not working? Or is it just incomming calls?

What phone do you have? Do you have the phone configured for VOLTE?

Have you checked your phone compatible? Where did you get the phone? Is it unlocked? Does it work with the network? Is it off the blacklist?

Are you on the public mobile network?

@earthmuffin16 I would definately start with these suggestions, it could be a phone compatibility issues.