topic Re: Tethering problem, help please! in Get Support

Tethering problem, help please!

jan6577 — Wed, 05 Jan 2022 08:12:47 GMT

Unlocked Alcatel U50 from Koodo. PM website said - it is compatible. Everything works fine except Internet tethering. No problem creating Hot Spot and connecting to it, but no internet. USB tethering is not working also (enables, but no internet). Bluetooth tethering - same thing.

Re: Tethering problem, help please!

RobertQc — Thu, 31 Jan 2019 23:32:03 GMT

@jan6577 wrote:
Unlocked Alcatel U50 from Koodo. PM website said - it is compatible. Everything works fine except Internet tethering. No problem creating Hot Spot and connecting to it, but no internet. USB tethering is not working also (enables, but no internet). Bluetooth tethering - same thing.

I know this may be a silly question, but is the mobile data working on your phone? Is your MMS working?

Did you configure Tethering APN?

APN Tethering Settings:

Name: Tethered Mobile Internet
APN: isp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 220
Authentication type: Not set
APN type: dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Tethering problem, help please!

RobertQc — Thu, 31 Jan 2019 23:36:47 GMT

@jan6577Settings--> more--> mobile networks--> access point names--> tap on the appropriate APN--> go down to APN type--> add ,dun without any empty space

Apparently thats all you need to add to the standard APN settings.

The normal APN settings is

APN type: default,mms,agps,supl,fota,hipri

Change it to

APN type: default,mms,agps,supl,fota,hipri,dun

Re: Tethering problem, help please!

jan6577 — Thu, 31 Jan 2019 23:46:05 GMT

Moibile internet plan 6.5 Gig works fine. No problem with this one.

Impossible to choose - isp.mb.com, just - sp.mb.com available.

Cannot find where the following settings are:

___________________________________

MCC: 302
MNC: 220
Authentication type: Not set
APN type: dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

______________________________

Re: Tethering problem, help please!

RobertQc — Thu, 31 Jan 2019 23:53:38 GMT

@jan6577 wrote:
Moibile internet plan 6.5 Gig works fine. No problem with this one.
Impossible to choose - isp.mb.com, just - sp.mb.com available.
Cannot find where the following settings are:
___________________________________
MCC: 302
MNC: 220
Authentication type: Not set
APN type: dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
______________________________

@jan6577

Touch apps, touch settings, scroll to cellular neworks, touch access point names, touch the menu icon, touch reset to default, reboot your phone, try again

Re: Tethering problem, help please!

jan6577 — Thu, 31 Jan 2019 23:56:17 GMT

Tethered Mobile Internet (isp.mb.com) option is available, but nothing hapens when I tap on it. All options are greyed. Unable to change any of them.

Re: Tethering problem, help please!

RobertQc — Thu, 31 Jan 2019 23:57:53 GMT

@jan6577 wrote:
Tethered Mobile Internet (isp.mb.com) option is available, but nothing hapens when I tap on it. All options are greyed. Unable to change any of them.

@jan6577Turn off your phone. Take out your sim card. Turn on your phone. See if you can configure APN, if so, do it. Then turn off the phone. Insert sim card, on next bootup if it asks to get carrier settings say no and see if that works.

Re: Tethering problem, help please!

RobertQc — Fri, 01 Feb 2019 00:07:44 GMT

@jan6577Your phone is set up for the internet sharing option by default when you enable hotspot? Are there any hot spot restrictions? Your computer connecting to it is set to automatically dhcp an ip address? Doesn't already have a static ip set? Does an internet gateway show up? Does it have DNS servers set up? Can you ping any other devices on the network or google 8.8.8.8? It's not just set up to access data / file transfer/ midi right? is there a firewall active? Have you tried more than 1 device to use the hot spot?

Re: Tethering problem, help please!

jan6577 — Fri, 01 Feb 2019 00:08:18 GMT

Did it twice. Same thing. There is no empty circle, in the tethered mobile internet field, to select it.

When I touch the field, I see the settings, but everything is greyed. Cannot change anything.

Re: Tethering problem, help please!

RobertQc — Fri, 01 Feb 2019 00:13:21 GMT

@jan6577 wrote:
Did it twice. Same thing. There is no empty circle, in the tethered mobile internet field, to select it.
When I touch the field, I see the settings, but everything is greyed. Cannot change anything.

@jan6577

"Sometimes, APN settings on your device for a particular carrier may be "locked" such that they are "grayed out" and can't be modified.

This is often an indication that they have been set by your currently connected carrier and that you shouldn't need to modify them. However, in some cases it is possible to work around this and gain access to modify them again.

Reset to default option

At the APNs screen, try the Reset to default option available by pressing the overflow menu button. This will delete any of your customizations to APN settings and return them to their initial state as provided by the manufacturer.

If your carrier has pushed APN settings to you, this may revert from those settings back to the ones included on your device, and get you back the ability to add new ones.

Airplane mode option

Another thing you can try is to remove the SIM card or enter Airplane mode (called "Flight mode" on some devices) prior to selecting the Reset to default option. If your carrier tries to push new APN settings to your device regularly, this may afford you enough time to perform your modifications before that happens again and you lose access to edit them.

Note that if you remove the SIM card, your device may need to be rebooted afterwards.

If you removed the SIM card, replacing it may require another reboot."

Re: Tethering problem, help please!

RobertQc — Fri, 01 Feb 2019 00:17:32 GMT

@jan6577Did you update to andriod 8+ or are you still running 7?

If you have 8 you might need to follow this guide

https://forum.xda-developers.com/showpost.php?p=75157321&postcount=14

Re: Tethering problem, help please!

jan6577 — Fri, 01 Feb 2019 00:20:43 GMT

With no SIM card APN was greyed.Unable to select it.

After rebooting with the SIM card, same as before, APN settings are greyed.

Re: Tethering problem, help please!

jan6577 — Fri, 01 Feb 2019 00:22:36 GMT

I tried 4 devices with the same results.

Re: Tethering problem, help please!

RobertQc — Fri, 01 Feb 2019 00:25:29 GMT

@jan6577Did you try the reset to default option?

Re: Tethering problem, help please!

jan6577 — Fri, 01 Feb 2019 00:42:36 GMT

Same with the airplane mode - APN settings grayed. Did the reboots and tried one more time with removed SIM. No luck.

Re: Tethering problem, help please!

jan6577 — Fri, 01 Feb 2019 00:45:33 GMT

Bought the phone two months ago with Android 7. Was not shure if possible upgrading to 8.

Re: Tethering problem, help please!

jan6577 — Fri, 01 Feb 2019 00:50:44 GMT

What about USB tethering?

Is there any settings that can make it work?

Re: Tethering problem, help please!

RobertQc — Fri, 01 Feb 2019 00:58:39 GMT

@jan6577If none of my suggestions work, I am sorry, I don't know how else to help you. It's not public mobile or the service, its your phone/operating system stopping you. Hopefully someone else can chime in because I am out of ideas. If it was my personal phone I would contact the manufacturer, install a custom rom, root my phone or continue to search google for help. I have read through 20+ different pages and have found nothing else I have not already posted for you to try.

Re: Tethering problem, help please!

jan6577 — Fri, 01 Feb 2019 01:06:42 GMT

Thank you! I'll try to contact the manufacturer.

If I need to replace the phone, any good phone suggestion? I need the tethering.

How rooting my phone can help me?

Re: Tethering problem, help please!

RobertQc — Fri, 01 Feb 2019 01:14:01 GMT

@jan6577 wrote:
Thank you! I'll try to contact the manufacturer.
If I need to replace the phone, any good phone suggestion? I need the tethering.

How rooting my phone can help me?

@jan6577There are many things I would try, first without root your standard file explorer / access won't get you to edit certain files in the rom you also don't have access to unlock files or manually force close certain processes and if your apn is stored in the /data/com.android.settings/shared_prefs/com.android.settings_preferences.xml you could probably just edit it outside of the standard settings interfece. Locks are done by andriod, not by the database/ configuration files.

As for a phone suggestion thats too broad, there are too many variables involved with choosing a phone and honestly I don't know why you can't edit the APN so whats to say the phone I suggest you could edit the apn in the same case.