topic Re: Freedom Mobile failure in Get Support

Freedom Mobile failure

deputyphil — Wed, 05 Jan 2022 08:12:30 GMT

After some thought, my daughter decided to switch from Chatr to Freedom for the $50 8gb flash sale. After numerous calls to their customer service, and only 3 days of poor cell service, I convinced her to swith to PM. We had a slight glitch with credit card payment but a quick private message to the mod team and the problem was solved in literally less than 10 minutes. Freedom mobile sure talks the talk. But the performance is less than adequate.

Re: Freedom Mobile failure

mimmo — Wed, 06 Sep 2017 03:20:46 GMT

Welcome to PM glad the customer service experince was good. I know the mods do their best.

Great work @CS_Agent

Re: Freedom Mobile failure

MEU_21 — Wed, 06 Sep 2017 12:07:40 GMT

I'm glad you had a good experience with PM. Now, if there were a special on here, you may have encountered the same issues. Seeing how FM's $50 flash sale was VERY popular, I'm not surprised that customer service was lagging. I had no problems with FM or PM.

Re: Freedom Mobile failure

Raven_Jet — Wed, 06 Sep 2017 12:14:28 GMT

Thank you for the update.

Re: Freedom Mobile failure

torontokris — Wed, 06 Sep 2017 17:20:28 GMT

Freedom is hyping/giving a lot to get people to join them. But for certain areas/users its certainly not a comparable network. Welcome to Public Mobile where your actually on Bell & Telus/Koodo towers.

Re: Freedom Mobile failure

will13am — Wed, 06 Sep 2017 18:49:18 GMT

From one Wind customer to another, welcome aboard. Bad network is the reason why many of us are here. The bitterness of poor quality remains long after the sweetness of low price is forgotten.

Re: Freedom Mobile failure

Wafik — Wed, 06 Sep 2017 22:32:48 GMT

True story @will13am

I'm still traumatized from my days of using the Wind/Freedom network. Because of rewards, I also actually saved money switching to PM, so win/win.

Re: Freedom Mobile failure

Michael77 — Wed, 06 Sep 2017 23:15:57 GMT

Nice to hear about another satisfied PM customer.

Re: Freedom Mobile failure

computergeek541 — Thu, 07 Sep 2017 04:03:08 GMT

Generally, Freedom Mobile has its act together when it comes to billing and the rest of the back-end system (call routing, activation process, payments, top ups, plan renewals, invoices, etc). However, the problem with them is the network. They also seem to be having a bunch of problems with voice reliability when the user has been connected to LTE.

Now, with Public, they have a bunch of problems with the way the backend systems are set up. There seems to be a higher than what most customers would consider acceptable rate of problems wtih the activation website and with number porting. There have also been a bunch of reported problems with plans not renewing properly, and of calls not working because the the billing system incorrectly believing that some phone numbers are out-of-province when they aren't. The network that Public Mobile uses is far superior to that of Freedom Mobile.