topic Re: I am not getting all my inbound text messages........Please help!!! in Get Support

I am not getting all my inbound text messages........Please help!!!

smcfarlane — Wed, 05 Jan 2022 08:12:24 GMT

Can my account be reset?

Re: I am not getting all my inbound text messages........Please help!!!

RobertQc — Thu, 31 Jan 2019 17:46:08 GMT

@smcfarlane wrote:
Can my account be reset?

@smcfarlaneYes, I have heard of the moderator team being able to reset your SMS. Click this to send them a message.

Although as this is your first post, there may be other reasons this is happening, have you tried your sim in a different phone? Is it only certain people where this happen? If you can provide some more details we can try to see if there is a local way to fix it as 99/100 times its not the network and its your phone/messenging app

Re: I am not getting all my inbound text messages........Please help!!!

will13am — Thu, 31 Jan 2019 18:05:12 GMT

@smcfarlane, is the plan you have the $10 limited use plan? Is your question concerning a troubleshooting of an issue with the SMS service? Please elaborate.

Re: I am not getting all my inbound text messages........Please help!!!

Mary_M — Thu, 31 Jan 2019 18:28:14 GMT

Hey @smcfarlane,

someone has already gotten back to you - please view your private messages for more details.

Cheers,

Mary

Re: I am not getting all my inbound text messages........Please help!!!

srlawren — Thu, 31 Jan 2019 18:37:03 GMT

@will13am wrote:
@smcfarlane, is the plan you have the $10 limited use plan? Is your question concerning a troubleshooting of an issue with the SMS service? Please elaborate.

@will13am since the $10/50/50 plan features unlimited inbound messages, I don't think that would be a factor here, right?

Re: I am not getting all my inbound text messages........Please help!!!

will13am — Thu, 31 Jan 2019 19:20:25 GMT

@srlawren wrote:
@will13am wrote:
@smcfarlane, is the plan you have the $10 limited use plan? Is your question concerning a troubleshooting of an issue with the SMS service? Please elaborate.
@will13am since the $10/50/50 plan features unlimited inbound messages, I don't think that would be a factor here, right?

Right, I alway think SMS behaves like the minutes where every call is counted. Keep correcting me, I will eventually remember.

Re: I am not getting all my inbound text messages........Please help!!!

srlawren — Thu, 31 Jan 2019 22:57:05 GMT

@will13am wrote:
Keep correcting me

@will13am you can always count on me.

Re: I am not getting all my inbound text messages........Please help!!!

will13am — Fri, 01 Feb 2019 00:20:14 GMT

@srlawren wrote:
@will13am wrote:
Keep correcting me
@will13am you can always count on me.

I do very much so. I honestly think that your post on how to buy add-ons is the best constructed "how to" instruction in this forum. If only all the knowledge base articles were constructed this way, we'd all be put out of business.

Re: I am not getting all my inbound text messages........Please help!!!

MJ23 — Fri, 01 Feb 2019 00:22:55 GMT

I had similar issues when activating my phone. I suggest waiting a few hours. If the problem persists, please contact a moderator who can facilitate a quick resolution to this issue.

thank you,

mj23