topic Re: can not change plan via self-serve in Get Support

can not change plan via self-serve

cayyc — Wed, 05 Jan 2022 08:12:14 GMT

I was not able change my plan via self-serve since this morning, it shows blank on plan change area, is there outage happening. I am in rush as my data ran out. thanks.

Re: can not change plan via self-serve

RobertQc — Thu, 31 Jan 2019 16:56:27 GMT

@cayyc wrote:
I was not able change my plan via self-serve since this morning, it shows blank on plan change area, is there outage happening. I am in rush as my data ran out. thanks.

@cayycVery common for this to happen. Almost always fixed within an hour. Try again later. It happens randomly throughout the day almost everyday. One of the self-serve quirks. Make sure to log out before you log back in each time you check.

Re: can not change plan via self-serve

mimmo — Thu, 31 Jan 2019 16:54:43 GMT

Try a different browser or incognito mode.

If that fails try in an hour or so

Re: can not change plan via self-serve

randolphbenoit — Thu, 31 Jan 2019 18:15:31 GMT

Can a mod/admin from support send me a direct message have a few questions

Re: can not change plan via self-serve

RobertQc — Thu, 31 Jan 2019 18:16:37 GMT

@randolphbenoit wrote:
Can a mod/admin from support send me a direct message have a few questions

@randolphbenoitIf you message them first, yes. Click this to send them a message.

Re: can not change plan via self-serve

Lieux — Thu, 31 Jan 2019 19:25:08 GMT

@randolphbenoit and if you need help here we can try to help you and if we can't tell you to write to the moderator_team...It will be easier if you need to ask questions to write a new message or question (instead in a solved subjects..) question here...https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started....