topic Re: New Sim Activation - Invalid Sim Message in Get Support

New Sim Activation - Invalid Sim Message

ella1 — Wed, 05 Jan 2022 08:12:10 GMT

Hello,

I am trying to port my number over to Public Mobile and am having issues with the first step. When filling in all my information I am constantly getting an error that my newly delivered SIM is invalid.

Can you please help.

Thanks,

Ella

Re: New Sim Activation - Invalid Sim Message

RobertQc — Thu, 31 Jan 2019 16:01:40 GMT

@ella1 wrote:
Hello,

I am trying to port my number over to Public Mobile and am having issues with the first step. When filling in all my information I am constantly getting an error that my newly delivered SIM is invalid.

Can you please help.

Thanks,

Ella

@ella1

Clear your cache/browsing history and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait 65 minutes and try again.

If that still does not work I suggest sending a message to the moderator team. Click this to send them a message. with the sim card number for them to look into why. But most likely it will end up working with the above steps

Re: New Sim Activation - Invalid Sim Message

RobertQc — Thu, 31 Jan 2019 16:04:24 GMT

Also go and manually remove any cookies associated with activate.publicmobile.ca

Re: New Sim Activation - Invalid Sim Message

ella1 — Thu, 31 Jan 2019 16:30:55 GMT

Thanks for all the suggestions but still no luck. I think it might be an issue with the SIM. I have messaged the moderator team.

Re: New Sim Activation - Invalid Sim Message

stonechucker — Thu, 31 Jan 2019 16:45:16 GMT

@ella1, before you make any more attempts to register the SIM, please check your credit card transactions - there is a chance the transaction has gone through, and something in the system just doesn't connect.