topic Re: Can't reset password via email in Get Support

Can't reset password via email

cabcabsboss — Wed, 05 Jan 2022 08:12:00 GMT

I no longer have access to my email account. HOW can I get the email and password reset?

Re: Can't reset password via email

popping — Thu, 31 Jan 2019 03:07:04 GMT

@cabcabsboss wrote:
I no longer have access to my email account. HOW can I get the email and password reset?

Send a private message to moderator to change your email address and reset you password.

Moderator wait time is up to 48 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't reset password via email

Alex888 — Thu, 31 Jan 2019 03:10:39 GMT

Did your plan get suspended? If you stop renewing your service you only have 90 days from the day your service ended to renew it, or your account is closed.

Re: Can't reset password via email

cabcabsboss — Thu, 31 Jan 2019 03:13:55 GMT

I gave the account to my cousin. The email address WAS 1 of mine. I forgot the password and had lost my email account. So my cousin and I both do not know the password. He puts money on the account via 611.

Re: Can't reset password via email

NDesai — Thu, 31 Jan 2019 04:32:06 GMT

@cabcabsboss You can reset your password as long as you know the answer to the security question: https://selfserve.publicmobile.ca/forgot-password/

If not, you will have to wait for moderators to reset it for you.

Re: Can't reset password via email

DonnaPeart — Sun, 05 May 2019 02:08:14 GMT

I’ve been trying to reset my password since last year and although I request reset via email, the reset is never sent to me. Please help

Re: Can't reset password via email

Triguy — Sun, 05 May 2019 02:15:49 GMT

You should contact a moderator for assistance.

Moderator wait time is up to 48-73 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't reset password via email

cabcabsboss — Sun, 05 May 2019 16:31:39 GMT

Yeah it doesn't help now since I asked over 3 months ago and lost both of my numbers.

Re: Can't reset password via email

iron — Tue, 28 May 2019 22:23:41 GMT

Having the same issue can't get into selfcare

Email reset doesn't work can't create new login

Someone PLEASE HELP

Re: Can't reset password via email

iron — Tue, 28 May 2019 22:46:25 GMT

reading further it sounds like this could take days? ... I just need to reset the email on file

Re: Can't reset password via email

GinYVR — Tue, 28 May 2019 23:47:33 GMT

Hi @iron You might want to start your own thread.. also instead of tagging the Moderator_Team.. send them a message instead by clicking on the Envelope icon on the top right hand corner.

Re: Can't reset password via email

iron — Wed, 29 May 2019 00:12:40 GMT

Looks like I don't have the cred to make a thread