topic Re: Signal drop in Get Support

Signal drop

_best — Wed, 05 Jan 2022 08:11:58 GMT

Hi PM, I'm having issues wit the PM network again. The phone signal keeps dropped. Please repair.

Re: Signal drop

Luddite — Mon, 04 Sep 2017 20:13:17 GMT

Where are you? Is a problem in many locations or just a few?

What is make/model of your phone?

Try forcing the phone to 3G instead of LTE/Auto.

Re: Signal drop

_best — Mon, 04 Sep 2017 21:02:57 GMT

I'm in the same location were I always use my phone. I'll try forcing the phone to 3g

Re: Signal drop

mimmo — Mon, 04 Sep 2017 21:48:22 GMT

Have you tried your sim in a different phone? This will isolate sim issue vs phone issue.

Re: Signal drop

will13am — Mon, 04 Sep 2017 23:33:26 GMT

There should not be a need to force the phone onto 3G, unless it was set to strictly use LTE. The best solution is to selecte LTE preferred so that if the LTE signal is weak, then the phone will auto negotiate to 3G.

Re: Signal drop

Michael77 — Tue, 05 Sep 2017 00:29:01 GMT

Do you have the issue when your outside or is the issue only happening indoors?

Re: Signal drop

_best — Tue, 05 Sep 2017 02:49:16 GMT

Switched to 3g on the phone.It's working fine thanks for your help