topic Re: new sim card but want to retain my old number in Get Support

new sim card but want to retain my old number

d24nightguy — Wed, 05 Jan 2022 08:11:58 GMT

I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve

Re: new sim card but want to retain my old number

Alex888 — Thu, 31 Jan 2019 00:03:26 GMT

You can change SIM's without changing your number, but if you can't access self-serve you will need to contact a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new sim card but want to retain my old number

Lieux — Thu, 31 Jan 2019 00:18:41 GMT

EDITED I didn't read well...you have lost your phone...

Re: new sim card but want to retain my old number

d24nightguy — Thu, 31 Jan 2019 00:05:37 GMT

I sent them a private message about 10 minutes ago. No responce

Re: new sim card but want to retain my old number

Alex888 — Thu, 31 Jan 2019 00:06:46 GMT

@d24nightguyTheir current wait times are 1-2 days.

Re: new sim card but want to retain my old number

Lieux — Thu, 31 Jan 2019 00:06:58 GMT

It can take 1 or 2 days before the moderator answer your question..you will need to be patient @d24nightguy

Re: new sim card but want to retain my old number

d24nightguy — Thu, 31 Jan 2019 00:06:59 GMT

I lost my old phone. I needed to get a new phone and SIM card

Re: new sim card but want to retain my old number

stonechucker — Thu, 31 Jan 2019 00:13:02 GMT

@Lieux, this is not a porting issue. This is a replacement sim issue, where the subscriber does not have access to self serve.

Re: new sim card but want to retain my old number

Lieux — Thu, 31 Jan 2019 00:15:30 GMT

That's why I edited my post with I didn't read well..minutes later...thanks @stonechucker

Re: new sim card but want to retain my old number

stonechucker — Thu, 31 Jan 2019 00:18:24 GMT

@Lieux, ah... i was reading a copy that was yet to be edited it appears. Sorry about that.

Re: new sim card but want to retain my old number

Lieux — Thu, 31 Jan 2019 00:19:26 GMT

I deleted all to be sure... @stonechucker

Re: new sim card but want to retain my old number

surreyboz — Thu, 31 Jan 2019 12:31:37 GMT

@d24nightguy wrote:
I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve

If you lost your phone and you now have a Replacement phone and a replacement Sim then a Moderator is not needed, simply log in to your self serve account and do a Sim Swap onto the new Replacement Sim you got.

Re: new sim card but want to retain my old number

GreatCanadian — Thu, 31 Jan 2019 12:47:03 GMT

@d24nightguy wrote:
I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve

Do you mean you can't log in, or you CAN log in but can't change your sim.