topic Cancellation/reactivation in Get Support

Cancellation/reactivation

da_fuzzio — Wed, 05 Jan 2022 08:11:43 GMT

Hi all,

sorry I know there have been a lot of posts in regards to cancelling a contract...
but I just writing this to make sure I understand things correctly. Plus I have some questions for my specific situation

Some background infos:
I have here from abroad visiting family.
I have 30 day LTE data package.
I have deactivated autopay.

Therefore I am assuming once the 30 days have passed, that's it, I can choose to add an other package but there no additional costs or packages that I will be forced to review.

I choose not to renew (I will be out of the country by then) there will be no further fees?

Also how long does the sim stay valid?
I was thinking of keeping it and then getting an other package once I am back here in say a year or two? Does a 'dormant' (where there has been packages actived for time) become inactive after a specific time period? Or can I just come back in x years pop it in my mobile get a new package and it will work? Ok it seems the max 90 days : /

Thank you in advance for any feedback!

and... dear Public Mobile please please open up payment for people with credit cards from outside Canada! I would think you would get a lot of business from people visiting....

Re: Cancellation/reactivation

Jessica_T — Wed, 30 Jan 2019 21:01:28 GMT

@da_fuzzio

@da_fuzzio wrote:
Hi all,

Therefore I am assuming once the 30 days have passed, that's it, I can choose to add an other package but there no additional costs or packages that I will be forced to review.
I choose not to renew (I will be out of the country by then) there will be no further fees?

Yes, unless you registered for autopay

Also how long does the sim stay valid?
I was thinking of keeping it and then getting an other package once I am back here in say a year or two? Does a 'dormant' (where there has been packages actived for time) become inactive after a specific time period? Or can I just come back in x years pop it in my mobile get a new package and it will work? Ok it seems the max 90 days : /

Yes the max is 90days, it expires in 90 days you need a new sim and new account

Thank you in advance for any feedback!
and... dear Public Mobile please please open up payment for people with credit cards from outside Canada! I would think you would get a lot of business from people visiting....

You can buy a voucher from recharge.com and I think they accept american credit cards too

Re: Cancellation/reactivation

mimmo — Wed, 30 Jan 2019 21:03:27 GMT

You have 90 days from when the plan expires (not renewed) once the 90 days pass the sim is only good as a reminder of your visit to Canada.

Once your plan expires you can choose to renew the same plan or get a different one.