topic Re: I cannot reactive my expired plan. Your help is needed. in Get Support

I cannot reactive my expired plan. Your help is needed.

caggon — Wed, 05 Jan 2022 08:11:39 GMT

Hello Public Mobile!

My plan has expired 3 months ago. Today I want to renew it, but because it is expired (my phone shows me "Emergency Only"), I am unable to dial *611 to make a payment. I am also not able to create an account due to the fact that my plan is expired: at step one of the account registration process, the public mobile website tells me that I need to enter my phone number to receive a 6 digit code, but because my plan is expired I will not be able to receive that code.

This greatly frustrates me and I have been stuck with this problem for a whole day.

Your help is much appreciated!

Re: I cannot reactive my expired plan. Your help is needed.

Chanah — Wed, 30 Jan 2019 19:15:38 GMT

If it's been 90 days, you may be out of luck 😞

Try sending a message to the mods - all I can think of.

Re: I cannot reactive my expired plan. Your help is needed.

Luddite — Wed, 30 Jan 2019 19:16:21 GMT

If you have not paid for 90 days your account has been permanently closed and the number recycled. You will need to get a new SIM and activate it as a new account with a new number. Best to use a different email address when doing so.

Re: I cannot reactive my expired plan. Your help is needed.

computergeek541 — Wed, 30 Jan 2019 20:39:34 GMT

@Chanah wrote:
If it's been 90 days, you may be out of luck 😞

Try sending a message to the mods - all I can think of.

The only thing the moderators could do would be possibly be to get the phone number again. A new account, plan, and sim card would still be needed, as Luddite had said.

Re: I cannot reactive my expired plan. Your help is needed.

caggon — Wed, 30 Jan 2019 21:26:22 GMT

Sent Mod a private messege and was told that my account is gone after 90 days. Thanks to those who replied.